Rolling Update List
The "rolling update list" shows the most important of our recent system updates beginning with our latest changes:
May 16, 10:00 p.m.
Address Challenges with Timeout ErrorsBugfix: This afternoon between 1:00 - 2:30 p.m. we had several timeout errors. This was caused by a routine action but the time it took to complete on a very large performance caused intermittent interruptions. First, we apologize for any inconvenience this caused, and second, we researched and implemented a change that will prevent this from occurring in the future.
Sales Tax "Remainder" for Overridden OrdersBugfix: If the stars aligned just so, some overridden orders that should have resulted in no charge actually carried a balance of one penny due to rounding errors. This too, has been fixed.
Negative Balance for Overridden OrdersBugfix: Fixing the rounding errors also addressed another issue: negative ticket totals on some order when they should have been zero. (Dollar amounts for reports have never been in jeopardy)
May 14, 8:30 p.m.
We are excited to roll out often requested percentage based coupons! Now coupons can offer a flat percentage off the order subtotal. This will prevent large face value coupons from being redeemed on your lowest ticket offering. We'd love to hear your feedback, so do share your thoughts.
May 12, 1:15 p.m.
Page Load Time Reduced for Seating ChartsIf you use a Seating Chart, you will be thrilled with the huge reduction we made in page speed. Your pages should load within a few seconds for even the largest seating charts.
Access Seating Chart for Sold Out EventsPreviously for sold out events, venue admins could not access the seating chart. We now allow access to help you with refunding certain seats directly from the seating chart or to the patron name for each purchased seat.
Email Confirmation ChangesWe removed the "shipping" field when your venue uses no shipping to reduce clutter. We've also removed the "amount" field when you offer free tickets.
May 5, 10:30 a.m.
HTML Email Confirmation ImprovedIt was brought to our attention that the formatting of confirmation email receipts delivered in HTML to Gmail addresses were not properly styled. That has been addressed and fixed. We expect that the style and formatting of ALL email clients will improve with this update.
April 21, 10:30 a.m.
Search Orders via Sales MethodYou've asked us to provide a way to find orders sold through your website or via Facebook, and now you have it! Go to your Orders listing, click search in the upper right corner, and then in the "Sold Via" box, select Website, Facebook, or any of your sales agents. Keep your ideas coming so we can continue to improve the system!
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