Ticket processing fees are generally not included in artist settlements. It would be helpful to have the ability to print a report showing only ticket income without the inclusion of processing fees, or, a line showing a subtotal for ticket income sans fees. For purposes of financial settlement at the end of a performance, the artists need only see the total for face value of tickets sold minus coupons and discounts. Seeing the service charges included in the income total can be very confusing to artists and tour managers since artists are not entitled to a percentage of service charges. Those charges are not considered to be ticket income but rather a way for the venue to recoup ticketing and credit card expenses.
We've created a much improved replacement for our Sales Report that includes a complete breakdown of all performance revenue, itemized product and ticket values, donations and fees. The selection criteria allows you to exclude data for use as an Artist Settlement. We invite your feedback about the new report, so please share your thoughts or ideas. If you prefer the original Sales Report, it is available as a link from the pop-up box. If you feel there are inaccuracies, please open a support request with any attachments.
The countdown has started for the full solar eclipse (hashtag #totality) on August 21, 2017. You don't have to remember the countdown to add more dates to your long running and repeating events. We'll now let you know 3 days before an event expires, so you can extend your dates.
It would be great if we had an option to invoice an order, then call it up when the patron comes to the box office to pay and pick up the ticket.
A new "reserve" option is now available on the checkout page to make reservations for seats or tickets in a patron's name without collecting payment. Once a reservation has been made, the seats are removed from your available inventory. At any time, you may either collect payment or cancel the reservation and make the seats available for sale again. If you wish to add this "beta" feature to your logged in users' order options, just open a support request. Note: reserved tickets will be included in the count of tickets processed in your monthly totals.
It's been said that for every input field in an online form, your chances for the customer to complete the form diminshes. You now you have the ability to turn off the address fields for your public buyers. Your customers only need to enter their name, email and credit card info, and for a faster checkout. Bear in mind that some gateways may charge a slightly higher fee with transaction that have no address verification with the card details. This is a consideration each venue must make to determine if the potential for higher sales outweighs the additional cost. Check with your gateway to learn more.
We received some great feedback around the need for a coupon that could be redeemed a given number of times for any combination of events. This was a great idea that demanded action. When creating your next coupon, look for the option to select how a multi-use coupon can be applied.
Remember to vote on and create your own feature requests! Eric E. told us that it was difficult to scan the Guest List and move from page to page searching for a name (even if it was alphabetized). Doh! Why didn't we think of this? Eric asked for it, so we gave it to him. Search with abandon!: Signifies a feature requested by a ThunderTix user