The countdown has started for the full solar eclipse (hashtag #totality) on August 21, 2017. You don't have to remember the countdown to add more dates to your long running and repeating events. We'll now let you know 3 days before an event expires, so you can extend your dates.
It would be great if we had an option to invoice an order, then call it up when the patron comes to the box office to pay and pick up the ticket.
A new "reserve" option is now available on the checkout page to make reservations for seats or tickets in a patron's name without collecting payment. Once a reservation has been made, the seats are removed from your available inventory. At any time, you may either collect payment or cancel the reservation and make the seats available for sale again. If you wish to add this "beta" feature to your logged in users' order options, just open a support request. Note: reserved tickets will be included in the count of tickets processed in your monthly totals.
It's been said that for every input field in an online form, your chances for the customer to complete the form diminshes. You now you have the ability to turn off the address fields for your public buyers. Your customers only need to enter their name, email and credit card info, and for a faster checkout. Bear in mind that some gateways may charge a slightly higher fee with transaction that have no address verification with the card details. This is a consideration each venue must make to determine if the potential for higher sales outweighs the additional cost. Check with your gateway to learn more.
We received some great feedback around the need for a coupon that could be redeemed a given number of times for any combination of events. This was a great idea that demanded action. When creating your next coupon, look for the option to select how a multi-use coupon can be applied.
Remember to vote on and create your own feature requests! Eric E. told us that it was difficult to scan the Guest List and move from page to page searching for a name (even if it was alphabetized). Doh! Why didn't we think of this? Eric asked for it, so we gave it to him. Search with abandon!
Now that packages are available for both reserved seating events and general admission events, we figured you needed an easier way to create variations of repeat packages. Use the new Replicate button with both Open and Defined Packages to create new packages using data from previously created packages.
Customize your request for additional donations for packages. When patrons are in the process of purchasing a package, they'll now see your custom donation request. This request is customizable per package created.
You can now search for orders within a specified date range from the Orders tab by entering the Package Name in the new field under Event Name.
Clicking on the little gray "i" next to each event in your Events tab now provides a greater overview of the health of the event with the break-out of donations, products, fees and shipping from the ticket revenue.
For organizations that hold free events, you may not want to require that event-goers be required to enter their full billing address in order to checkout and reserve a ticket. There is a new account-wide setting in the Checkout tab that allows you to "hide" the billing fields for all events making a quick and easy checkout process. CONSIDERATION: If your events are not free, disabling the billing fields could cause an increase in the credit card processing fees from your merchant provider for not doing an Address verification (AVS) check.