Donations play a signicant role for many our clients who use funds for outreach, theater programs, refurbishing and renovating old venues and more. Today, we are launching our new Campaigns module to help manage donations through online giving. With each campaign, you can set suggested levels and ranges of giving for online donations. Campaigns can be individually embedded into your website using the Get Code buttons with the needed HTML for each Campaign. Set financial goals for your campaigns to reach internally and track your progress from the Campaigns tab.
When a customer makes a donation to any campaign you create, they will immediately be classified as a "Donor" in the Customers tab. Customers' donations will be tracked in their customer record with their total amount donated and the date of the last donation made. Now, when you do a search from the Customers tab regarding Donation History and export the search results, the total donation values will also be included in the exported file for your use.
With each campaign you create, you can also create a customized donation email receipt for tax purposes. Customers can then use that emailed receipt for their own tax records. Campaigns inlcude a sales report that summarizes the number of donors at each campaign level along with an export to csv of all campaign orders.
The ticket type export had previously exported as an .XLS file, but we changed it to .CSV for ease of download so that any spreadsheet program can be used to open the file. Additionally, all ticket type exports are now being sent to the Downloads page to allow for very large files to be processed.
You can now update or change your credit card from within your ThunderTix account! Just go to your Account Settings and to the Billing & Usage tab to update your Payment Information. Simply enter a new credit card
We previously offered two reports as onscreen displays: the Event Sales Report and Multi-Event Sales Report. We recently changed these to PDF documents complete with your own logo. In addition, surveys are now exportable to CSV in the same downloads page -- even for very large reports. We understand that this change may not be welcomed by all of our users and we wanted to explain the improvements.
First, on the Multi-Event Sales Report, if you have more performances than fit in a single page, we used to "paginate" the data which only totaled the events listed on each page -- not all of the performances that were selected. Now, we total everything in one comprehensive PDF report.
Second, organizations with a lot of data were requesting reports that were so large, they often timed out without ever loading. Worse, that "timeout" cascaded to other users requesting unrelated data behind them causing additional page load issues. We are following industry best practices by processing these reports in the background instead of on the web, so they always process quickly.
Finally, we are recording all downloads. For admins, this is important, as you can see who is requesting reports and when. You will be able to refer to past downloads by date and user.
We believe the report changes are beneficial in many ways: reliability, data preservation and possibly most of all, software performance.
View previous software updates. Indicates a customer requested feature