1.  Review each of the tabs in the secondary gray menu bar for accuracy. The email address entered is the email that sends confirmations t

1.  Once logged into Authorize.net, you should see a red bar across the top of the page that states you are in Test Mode


2.  In the left menu, beneath Account, click Settings


3.  In the center of

As of July 31, 2020 PayPal Payments Pro is no longer being supported.

At times, credit cards can be declined due to the entered billing address not matching the address connected with the credit card bank statement. In this case, you may want to process an order on their behalf, as the same address requirement is not needed as a logged-in user.

Fro... (continued)

You can learn more about a declined order through ThunderTix Orders listing.

1. Click the Orders tab


2. Check the box to show Only declined orders


3. Add a date range or Customer last name, if needed


4. Click Search


5. Click the Order ID

The reason for the decline is listed at the top ... (continued)

With some payment gateways, you have the option to set up your credit card fees to be drafted at one time at the beginning of each month rather than with each daily batch. Contact your merchant service provider and request that you prefer monthly fee batching.

Many of our venues stop processing via a retail swipe machine since all transactions (both selling and reserving seats) will need to go through ThunderTix. We offer USB credit card swipes to make the transactions in the box office fast and easy. That way, all reports for both tickets... (continued)

The boxes that you check in your ThunderTix account are for display purposes only. We show the checked credit card icons to the buyer so that they know what you accept prior to attempting a purchase with a non accepted card.

Check with your merchant account and gateway provider to... (continued)

The Address Verification Service (AVS) is used to validate the address that is on file with your customer’s credit card issuer for domestic transactions. However, in most cases, credit card institutions outside of the US do not support AVS. The result is that most international transa... (continued)

As an Internet-based solution, ThunderTix is built with a connection to your payment gateway using an Internet merchant account. By definition, Internet merchant accounts are considered 100% "card-not-present" transactions. The USB credit card reader many of you use with ThunderTix ... (continued)