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Declined Card, but Pending Charges on Bank Account

Mon - Mar 7, 2011 - 12:38pm

Posted by Dawn Updated: Aug 2019 0 Comments Credit Card Processing

At times, buyers will attempt to buy tickets through ThunderTix and received an error message that their address did not match their zip code. They may even try purchasing again and get several pending charges on their credit card or shown on their online bank account. With an Auth... (continued)

How can I process an order by credit card for a customer whose card was declined?

Tue - May 10, 2011 - 10:48am

Posted by Dawn Updated: Jun 2021 0 Comments Credit Card Processing

At times, credit cards can be declined due to the entered billing address not matching the address connected with the credit card bank statement. In this case, you may want to process an order on their behalf, as the same address requirement is not needed as a logged-in user.

Fro... (continued)

Our show was canceled -- how do we process refunds?

Tue - Oct 4, 2011 - 3:48pm

Posted by Dawn Updated: Mar 2024 0 Comments Orders

If a show is canceled and you are unable to transfer the tickets to future event, you may use our bulk refund for batch refund processing, or you may individually refund each order.

How to perform individual refunds

We offer an excellent video tutorial, Exchanges, Refunds and Voids: Thu
... (continued)

How can I track sales by person?

Mon - Nov 14, 2011 - 2:34pm

Posted by Dawn Updated: Dec 2022 0 Comments Users

In ThunderTix, you can create as many users as needed to sell tickets on your behalf.  


All users have the ability to Scan Barcodes. This permission cannot be removed. However, they won't be able to do anything else (i.e. edit events, view reports, give discounts, etc.). 

If they want t
... (continued)

How can I copy order confirmation emails to two different email addresses?

Wed - Nov 16, 2011 - 7:33pm

Posted by Dawn Updated: Oct 2021 0 Comments Email Delivery

We send order confirmations to as many recipients as desired, and the account owner is included in the list by default. To include additional email addresses to your recipient list, take the following steps:

1. In the upper right corner, click the Account Settings cog icon to reveal a
... (continued)

What is an abandoned order and how can I be alerted about these occurrences?

Tue - Jan 17, 2012 - 10:45pm

Posted by Stephen Updated: Nov 2023 0 Comments Orders

An abandoned order is simply an order that was never completed. It occurs when a customer gets to the checkout page and either decides not to purchase the tickets at that time or the time runs out from the 10 minutes allowed.

We provide a feature that will send an email notification w
... (continued)

Why are orders missing from the Orders tab?

Wed - Jun 13, 2012 - 10:34pm

Posted by Dawn Updated: Oct 2021 0 Comments Orders

By default, the Orders tab only loads the past 7 days of orders to ensure a fast page load. However, you may use the search feature and date range to hone in on any orders you wish to view.

Authorize.net error: 'Ship To First Name is required' or 'Email is required'.

Tue - Jul 3, 2012 - 2:53pm

Posted by Dawn Updated: Dec 2023 0 Comments Credit Card Processing

This error on the checkout page comes directly from Authorize.net.  This is because your account with Authorize.net has marked the setting that requires the the "shipping first name" to be required field for all purchases.  Since ThunderTix does not require a shipping address nor is t
... (continued)

What factors cause customers to abandon the ticket purchase process?

Tue - Sep 4, 2012 - 1:28pm

Posted by Dawn Updated: Sep 2021 0 Comments Reports

At times, your customers may begin the order process, go to the checkout page, but ultimately abandon it. Factors that negatively effect abandonment rate are: 



  • High shipping or ticket fees

  • Asking for, or requiring, a name per ticket

  • Requiring the customer to complete additional questions

... (continued)

What's the best way to handle an exchange?

Mon - Sep 17, 2012 - 1:58pm

Posted by Dawn Updated: Dec 2023 0 Comments Orders

An exchange of tickets/dates can be done without refunding what the customer has already paid. If you need to change dates for a customer or even change seats for the same performance, watch our video tutorial at the link below:

Exchanges, Refunds and Voids: ThunderTix Video Tutorial

R
... (continued)

Is it possible to add Paypal as a payment option for customers during check out?

Fri - Jan 4, 2013 - 4:51pm

Posted by Dawn Updated: Jun 2021 0 Comments Credit Card Processing

ThunderTix currently has a 10 minute time period for a customer to complete the order once they've gotten to the checkout page. Since paying via PayPal leads the customer away from your site (and the ThunderTix event they are buying), we are unable to add PayPal as a payment option d... (continued)