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How can I change the address and phone number on the Ticket, thermal ticket and email?

Wed - Nov 10, 2010 - 5:35pm

Posted by Dawn Updated: Nov 2022 0 Comments Account Settings

The venue address and phone number is set with each event. This allows you to have events at different venues with the correct address and phone number varying per event. 

To set the venue address for an event, follow the steps below:
 

  1. Head to Events > Event Manager

  2. Click Manage on the e

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How to customize the eTicket sent as a PDF ticket with each email

Mon - Apr 4, 2011 - 7:12pm

Posted by Dawn Updated: Nov 2023 0 Comments Email Delivery

The eTicket is provided PDF format and is generated as tickets are purchased. The tickets are then emailed to customers as a single PDF document X pages long based on how many tickets were purchased. Each ticket will include a unique barcode ID.

The following items are customizable PE
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How do I print tickets for someone who already received their PDF ticket but forgot to bring them?

Wed - May 25, 2011 - 6:55pm

Posted by Dawn Updated: Sep 2018 0 Comments Ticket Printing


  1. Go to Orders.

  2. Search for the Order whose tickets need reprinting.

  3. Click the Order ID.

  4. Click the printer icon at the top right of the order

How do I center the Short Message displayed on the pdf ticket?

Tue - Jun 14, 2011 - 12:59pm

Posted by Dawn Updated: Oct 2014 0 Comments Ticket Printing

By default, on information printed on the 'ticket' portion of the PDF is centered. If the short message is showing up left-aligned, double check the message to make sure that all information is on a single line (i.e. the Return key was not used to create separate lines between inform... (continued)

Does a subscriber get a ticket to each show?

Tue - Jul 26, 2011 - 10:42am

Posted by Dawn Updated: Dec 2022 0 Comments Packages

Yes, a customer will receive a ticket to each show in their package confirmation email, if the etickets are enabled for the events.

You can ensure the etickets are enabled for the shows included in their package purchase by viewing your Event Manager page.  If the etickets are enabled
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How will we know if the customer wanted to pick up their tickets instead of printing them at home?

Mon - Sep 19, 2011 - 9:46am

Posted by Dawn Updated: Jun 2021 0 Comments Creating Events

If you plan to enable a print-at-home ticket option along with a ticket pick-up option, you should create at least 2 different shipping options for your event. One for print-at-home and the other for "Will Call". Each one should be priced at $0.00 since there is no cost to either op... (continued)

Is there a way you could show the PDF image we have uploaded just like the Event Image?

Mon - Nov 5, 2012 - 11:57am

Posted by Dawn Updated: Sep 2018 0 Comments Managing Events

Currently, you can preview the event PDF ticket in a few places:


  • From the main Events tab by clicking 'Yes' in the column titled "Email PDF"

  • From within the Edit event section by clicking on the button titled "Preview PDF Ticket".
  • From within an Event, click on the heading "Preview

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We had a typo in our event spelling which has now been changed but it doesn't reflect on the ticket.

Tue - Jan 8, 2013 - 11:18am

Posted by Dawn Updated: Oct 2014 0 Comments Ticket Printing

When a typo exists and tickets are generated, the tickets are saved as a document in the state that existed at the time the tickets were created. If the typo is fixed after the fact, the original tickets will remain the same and all tickets created after that time will have the corre... (continued)

How do I change the sender address on the email confirmation receipt?

Mon - Jan 28, 2013 - 11:30am

Posted by Dawn Updated: Nov 2022 0 Comments Email Delivery

The sender of the email is always noreply@notify.thundertix.com and includes your account name. For example, if your organization name is, "Viva Performance!", then the email will use the following sending nomenclature:

"Viva Performance!" <noreply@thundertix.com>


You can change your na
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Resend Email Confirmations

Tue - May 21, 2013 - 5:32pm

Posted by Dawn Updated: Aug 2023 0 Comments Email Delivery

To resend an email confirmation for any order take the following steps:



  1. Search for the order via your Orders page 

  2. Click on the correct Order ID

  3. Under "Email Functions", enter a new email address under 'Send to a new email'.

  4. Click "Send"

  5. If desired, wait 30 seconds to 1 minute, and then re

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Options for printing event tickets from the Guest List

Wed - Apr 4, 2012 - 2:20pm

Posted by Dawn Updated: Aug 2023 0 Comments Ticket Printing


Print Status Link Options

Your Guest List features two columns of print options for both Thermal (if enabled) and PDF tickets. The three Ticket Printing status names are listed below with an explanation of each:



Print - This signifies that neither an at-home-user nor a venue user access
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Can I add links to my Purchase Terms/Conditions

Wed - Apr 29, 2015 - 9:41am

Posted by Danielle Updated: Mar 2022 0 Comments Account Settings

Some HTML is allowed in your Purchase Terms/Conditions (Refund) section.  However, there is currently no way to allow a new window to be opened using "safe settings". We follow a safe policy where users cannot divert users to another page "behind the scenes" that a link opening in a n
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