ThunderTix logo

Discussions

How can I change the address and phone number on the Ticket, thermal ticket and email?

Wed - Nov 10, 2010 - 5:35pm

Posted by Dawn Updated: Nov 2022 0 Comments Account Settings

The venue address and phone number is set with each event. This allows you to have events at different venues with the correct address and phone number varying per event. 

To set the venue address for an event, follow the steps below:
 

  1. Head to Events > Event Manager

  2. Click Manage on the e

... (continued)

How do I create an option for postal mail rather than delivering tickets electronically?

Wed - Nov 10, 2010 - 6:36pm

Posted by Dawn Updated: Jun 2021 0 Comments Creating Events

To create a snail mail option, just add a "postal mail" shipping option on your event with the corresponding price to mail the tickets.


  1. For existing events, navigate to the: Event Manager

  2. Click Manage next to your chosen event

  3. Click the Shipping & Fees tab

  4. Click Add a new Sh

... (continued)

How do I add sales tax on a ticket?

Wed - Nov 10, 2010 - 6:41pm

Posted by Dawn Updated: Jul 2021 0 Comments Creating Events

Follow the steps below to enable sales tax on your account. 



  1. Click the Cogs in the top menu to access your Account Settings and click Checkout Options

  2. Click Tax Rate in the left menu

  3. Enter your sales tax rate as a number. A percentage of 8.25% should be entered as 8.25 NOT 0.0825


When you
... (continued)

How can I add more ticket types to 1 single date of an ongoing event?

Thu - Nov 18, 2010 - 4:45pm

Posted by Dawn Updated: Jan 2024 0 Comments Creating Events

Each date within an ongoing event can be individually edited. 



  • Head to the Event Manager

  • Click Manage

  • Click "Manage Tickets and Prices" on the desired performance

  • Click + Add Another Ticket

  • Enter the ticket information and click the disk icon to save your new Ticket Type

... (continued)

How do we limit the number of tickets that can be sold of a specific type?

Sat - Nov 27, 2010 - 3:47pm

Posted by Dawn Updated: Jan 2024 0 Comments Creating Events

You are able to set a capacity per ticket type if desired, however, it is not necessary to set a capacity for each ticket type since a capacity exists on each individual event date. Unless you have a limited number of a certain ticket type, like a VIP ticket, then you should not be en
... (continued)

What type of event fees would I add and where can I add them?

Sat - Nov 27, 2010 - 4:04pm

Posted by Dawn Updated: Dec 2022 0 Comments Creating Events

Some venues have to pay for the use of a parking lot, so they might choose to add a parking fee per order. Alternatively, you might add a “convenience” fee per ticket to help offset your own event advertising and/or publicity costs, or make a fee 'Box Office' so it is only applicable
... (continued)

The ticket type is printed on the ticket itself, so you will be able to see the kind of ticket purchased. Further, when you scan a ticket with ThunderTix (either using the free App, a handheld barcode scanner, or the electronic guestlist check-in), the ticket type appears on the displ
... (continued)

How to customize the eTicket sent as a PDF ticket with each email

Mon - Apr 4, 2011 - 7:12pm

Posted by Dawn Updated: Nov 2023 0 Comments Email Delivery

The eTicket is provided PDF format and is generated as tickets are purchased. The tickets are then emailed to customers as a single PDF document X pages long based on how many tickets were purchased. Each ticket will include a unique barcode ID.

The following items are customizable PE
... (continued)

How do I limit the number of tickets a purchaser can buy?

Mon - May 9, 2011 - 6:03am

Posted by Dawn Updated: Jun 2021 0 Comments Creating Events

To limit the number of tickets available in a single purchase, you need to enter a Maximum Ticket per order.


  1. Head to the: Event Manager

  2. Click Manage next to the desired event

  3. Click Purchase Setings

  4. Under MAXIMUM TICKETS PER ORDER, click the text labeled "Unlimited" and enter

... (continued)

How do I scan barcoded tickets for an event?

Sun - Jun 5, 2011 - 5:19pm

Posted by Dawn Updated: Dec 2022 0 Comments Barcodes & Scanning

Follow these steps for successful scanning with a USB enabled scanner:
 

  1. Connect your USB barcode scanner to your computer, or tablet, with the USB cable. (Some tablets may need an adapter)

  2. Head to Barcode Scanning > Scan In


  3. Choose the type of scan you wish to perform.

... (continued)

How do I center the Short Message displayed on the pdf ticket?

Tue - Jun 14, 2011 - 12:59pm

Posted by Dawn Updated: Oct 2014 0 Comments Ticket Printing

By default, on information printed on the 'ticket' portion of the PDF is centered. If the short message is showing up left-aligned, double check the message to make sure that all information is on a single line (i.e. the Return key was not used to create separate lines between inform... (continued)

My thermal tickets are not printing correctly.

Tue - Jul 12, 2011 - 10:31am

Posted by Dawn Updated: Aug 2021 0 Comments Troubleshooting

It's possible that if your tickets had been printing properly before and they are no longer fitting within the margin of the ticket that the settings have been changed. To ensure that everything is set up properly, please see our setup guides based on the printer type you have.

Practi
... (continued)

How do I comp a ticket or comp an order (make a ticket complimentary)?

Wed - Jul 27, 2011 - 1:42pm

Posted by Dawn Updated: Mar 2023 0 Comments Orders

Only logged in users with the user permission, "Can perform price overrides", may comp orders and change those tickets to complimentary. 

Once you have chosen your event and ticket and arrive at the checkout page, take the following steps to provide free tickets with one of two options
... (continued)

I there a way to not charge a ticket fee to certain types of tickets?

Thu - Jul 28, 2011 - 4:15pm

Posted by Dawn Updated: Sep 2018 0 Comments Creating Events

If you add a fee per ticket, the fee will automatically be applied to all ticket types for that event. If you set your fee up as a percentage of the ticket value, there will not be a charge on $0 tickets.

Barcode Scanning: How To Guide

Sat - Jul 30, 2011 - 5:24pm

Posted by Dawn Updated: Apr 2022 0 Comments Barcodes & Scanning

We have two great video tutorials: 



  1. Barcode Scanning App - video tutorial

  2. USB-enabled handheld scanners - video tutorial



Additional references: 


There are two methods available to scan barcoded tickets for
... (continued)

How do I set up my thermal ticket printer?

Thu - Aug 18, 2011 - 1:54am

Posted by Dawn Updated: Apr 2023 0 Comments Ticket Printing

We have several pages dedicated to helping you set up your thermal ticket printer to work with ThunderTix on our website. Determine which printer model is yours and select from one of the pages below:

Practical Automation ITX
Practical Automation eITX
Boca Lemur Datamax-ONeil

Additiona
... (continued)

How can I waive fees for some orders?

Fri - Sep 9, 2011 - 7:09pm

Posted by Dawn Updated: Apr 2023 0 Comments Orders

As a logged in user, you may elect to waive fees for any order on the checkout page. In the itemized Order Summary of the checkout page, any per ticket fees will have a checkbox next to each fee. If desired, check the Waive Fees checkbox to remove those from the order. The total will
... (continued)

How can we charge a small fee to our patrons for a ticket exchange?

Tue - Sep 13, 2011 - 12:30pm

Posted by Dawn Updated: Mar 2023 0 Comments Orders

When you, or an administrator, are handling the exchange, you can add a fee of any amount using the price override function.

Increase the ticket price by the amount of the fee

For example, if your ticket exchange came over with a price of $0 for a no fee exchange, you can change the pr
... (continued)

Is there any way to 'unscan' or reset a barcode?

Wed - Sep 14, 2011 - 10:51am

Posted by Dawn Updated: Jul 2021 0 Comments Barcodes & Scanning

Yes, you can un-scan a ticket barcode!  However, we only make this option available to users with Admin permissions. Please see the discussions below.
 
How do I un-scan or reset a single ticket?

How can I reset barcodes so they can be used multiple times over multiple days?

We also cove
... (continued)

If you plan to enable a print-at-home ticket option along with a ticket pick-up option, you should create at least 2 different shipping options for your event. One for print-at-home and the other for "Will Call". Each one should be priced at $0.00 since there is no cost to either op... (continued)

The customer did not receive the eTicket as a PDF

Fri - Jun 22, 2012 - 3:09pm

Posted by Gina marie Updated: Oct 2021 0 Comments Email Delivery

Every email receipt sent includes the tickets as both a link and an email attachment in case a firewall strips the attachment from the email (common in school districts). We always include a link to the tickets from within the email, so ask your customer to look for the link. You can
... (continued)

Can ThunderTix process orders of 300 tickets at once?

Fri - Aug 10, 2012 - 5:53pm

Posted by Dawn Updated: Mar 2017 0 Comments Ticket Printing

Since ticket barcodes and the PDF ticket documents are being created in the background, we limit an order to 50 tickets or fewer. This is to ensure that the software doesn't time-out processing the transaction.

You can create an event that spans many days but has just a single event listing. Here's how: 





  1. In the field that reads 'When does your event happen?' Enter the FINAL day of your multi-day event. Leave the Repeats field at the default, which is None

  2. In the Advanced Date Display Options t

... (continued)

Is there a way you could show the PDF image we have uploaded just like the Event Image?

Mon - Nov 5, 2012 - 11:57am

Posted by Dawn Updated: Sep 2018 0 Comments Managing Events

Currently, you can preview the event PDF ticket in a few places:


  • From the main Events tab by clicking 'Yes' in the column titled "Email PDF"

  • From within the Edit event section by clicking on the button titled "Preview PDF Ticket".
  • From within an Event, click on the heading "Preview

... (continued)

We currently do not have a 'Best Seat Available' feature. The 'Best Seat' feature would hypothetically direct customers to the most expensive single seat available, rather than going to a seating chart.

However, there is a feature request for this!

If this is a feature you'd like to s
... (continued)

When a typo exists and tickets are generated, the tickets are saved as a document in the state that existed at the time the tickets were created. If the typo is fixed after the fact, the original tickets will remain the same and all tickets created after that time will have the corre... (continued)

Is there a way to delete the ticket type on a recurring event just for one day's tour?

Mon - Apr 8, 2013 - 4:31pm

Posted by Dawn Updated: Oct 2021 0 Comments Events

If you need to remove a ticket type from a single event date or time within a series of recurring events, navigate to:



  1. Events > Event Manager 

  2. Click Manage 

  3. Click Manage Tickets and Prices for the specified date

  4. Delete the ticket type


The event date and/or time should now reflect your chan
... (continued)

Will my customer receive a confirmation email after a refund is processed?

Mon - Apr 22, 2013 - 6:03pm

Posted by Dawn Updated: Oct 2021 0 Comments Email Delivery

You may elect to send a confirmation refund receipt by email to customers for each refund processed. 

When viewing an order, begin the refund process with the "Initiate Refund". By default, we check the box to "Send receipt to customer". Uncheck the box if you do not wish for an email
... (continued)

Why aren't my customers seeing the https on my URL when they are in the purchasing process?

Wed - May 22, 2013 - 11:33am

Posted by Dawn Updated: Nov 2023 0 Comments Credit Card Processing

When using an iframe to embed events into your own website, customers may not recognize the page is secure like when you go directly to your public URL on the ThunderTix URL. When going to your own URL, you can see  the secure "https" and the appearance of a "lock" icon. 

This is the s
... (continued)

Can my customers make a donation without buying a ticket?

Wed - Sep 4, 2013 - 2:07pm

Posted by Dawn Updated: Mar 2024 0 Comments Donations

Customers can make donations without buying a ticket if you create a Campaign from the Fundraising tab on your left-hand menu (Giving >> Fundraising Campaigns). You can customize your campaign with a description, image, and a financial goal you would like to reach in donations. Each c
... (continued)