Discussions
How can I change the address and phone number on the Ticket, thermal ticket and email?
Wed - Nov 10, 2010 - 5:35pm
- Head to Events > Event Manager
- Click Manage on the e
How do I create an option for postal mail rather than delivering tickets electronically?
Wed - Nov 10, 2010 - 6:36pm
To create a snail mail option, just add a "postal mail" shipping option on your event with the corresponding price to mail the tickets.
- For existing events, navigate to the: Event Manager
- Click Manage next to your chosen event
- Click the Shipping & Fees tab
- Click Add a new Sh
How do I add sales tax on a ticket?
Wed - Nov 10, 2010 - 6:41pm
- Click the Cogs in the top menu to access your Account Settings and click Checkout Options
- Click Tax Rate in the left menu
- Enter your sales tax rate as a number. A percentage of 8.25% should be entered as 8.25 NOT 0.0825
How can I add more ticket types to 1 single date of an ongoing event?
Thu - Nov 18, 2010 - 4:45pm
- Head to the Event Manager
- Click Manage
- Click "Manage Tickets and Prices" on the desired performance
- Click + Add Another Ticket
- Enter the ticket information and click the disk icon to save your new Ticket Type
How do we limit the number of tickets that can be sold of a specific type?
Sat - Nov 27, 2010 - 3:47pm
What type of event fees would I add and where can I add them?
Sat - Nov 27, 2010 - 4:04pm
Will the scanners identify the ticket type and display the name at the time the ticket is scanned?
Thu - Mar 3, 2011 - 8:11pm
How to customize the eTicket sent as a PDF ticket with each email
Mon - Apr 4, 2011 - 7:12pm
The following items are customizable PE
How do I limit the number of tickets a purchaser can buy?
Mon - May 9, 2011 - 6:03am
To limit the number of tickets available in a single purchase, you need to enter a Maximum Ticket per order.
- Head to the: Event Manager
- Click Manage next to the desired event
- Click Purchase Setings
- Under MAXIMUM TICKETS PER ORDER, click the text labeled "Unlimited" and enter
How do I scan barcoded tickets for an event?
Sun - Jun 5, 2011 - 5:19pm
- Connect your USB barcode scanner to your computer, or tablet, with the USB cable. (Some tablets may need an adapter)
- Head to Barcode Scanning > Scan In
-
Choose the type of scan you wish to perform.
How do I center the Short Message displayed on the pdf ticket?
Tue - Jun 14, 2011 - 12:59pm
By default, on information printed on the 'ticket' portion of the PDF is centered. If the short message is showing up left-aligned, double check the message to make sure that all information is on a single line (i.e. the Return key was not used to create separate lines between inform... (continued)
My thermal tickets are not printing correctly.
Tue - Jul 12, 2011 - 10:31am
Practi
How do I comp a ticket or comp an order (make a ticket complimentary)?
Wed - Jul 27, 2011 - 1:42pm
Once you have chosen your event and ticket and arrive at the checkout page, take the following steps to provide free tickets with one of two options
I there a way to not charge a ticket fee to certain types of tickets?
Thu - Jul 28, 2011 - 4:15pm
If you add a fee per ticket, the fee will automatically be applied to all ticket types for that event. If you set your fee up as a percentage of the ticket value, there will not be a charge on $0 tickets.
Barcode Scanning: How To Guide
Sat - Jul 30, 2011 - 5:24pm
Additional references:
How do I set up my thermal ticket printer?
Thu - Aug 18, 2011 - 1:54am
Practical Automation ITX
Practical Automation eITX
Boca Lemur Datamax-ONeil
Additiona
How can I waive fees for some orders?
Fri - Sep 9, 2011 - 7:09pm
How can we charge a small fee to our patrons for a ticket exchange?
Tue - Sep 13, 2011 - 12:30pm
Increase the ticket price by the amount of the fee
For example, if your ticket exchange came over with a price of $0 for a no fee exchange, you can change the pr
Is there any way to 'unscan' or reset a barcode?
Wed - Sep 14, 2011 - 10:51am
How do I un-scan or reset a single ticket?
How can I reset barcodes so they can be used multiple times over multiple days?
We also cove
How will we know if the customer wanted to pick up their tickets instead of printing them at home?
Mon - Sep 19, 2011 - 9:46am
If you plan to enable a print-at-home ticket option along with a ticket pick-up option, you should create at least 2 different shipping options for your event. One for print-at-home and the other for "Will Call". Each one should be priced at $0.00 since there is no cost to either op... (continued)
The customer did not receive the eTicket as a PDF
Fri - Jun 22, 2012 - 3:09pm
Can ThunderTix process orders of 300 tickets at once?
Fri - Aug 10, 2012 - 5:53pm
Since ticket barcodes and the PDF ticket documents are being created in the background, we limit an order to 50 tickets or fewer. This is to ensure that the software doesn't time-out processing the transaction.
How do I create a ticket that is good (scan-able) for any day of a multi-day event, not just 1 day?
Wed - Oct 3, 2012 - 4:33pm
- In the field that reads 'When does your event happen?' Enter the FINAL day of your multi-day event. Leave the Repeats field at the default, which is None
- In the Advanced Date Display Options t
Is there a way you could show the PDF image we have uploaded just like the Event Image?
Mon - Nov 5, 2012 - 11:57am
Currently, you can preview the event PDF ticket in a few places:
- From the main Events tab by clicking 'Yes' in the column titled "Email PDF"
- From within the Edit event section by clicking on the button titled "Preview PDF Ticket".
- From within an Event, click on the heading "Preview
Is there an option to sell a "best available" seat rather than choosing a seat from a seating chart?
Wed - Dec 19, 2012 - 4:58pm
However, there is a feature request for this!
If this is a feature you'd like to s
We had a typo in our event spelling which has now been changed but it doesn't reflect on the ticket.
Tue - Jan 8, 2013 - 11:18am
When a typo exists and tickets are generated, the tickets are saved as a document in the state that existed at the time the tickets were created. If the typo is fixed after the fact, the original tickets will remain the same and all tickets created after that time will have the corre... (continued)
Is there a way to delete the ticket type on a recurring event just for one day's tour?
Mon - Apr 8, 2013 - 4:31pm
- Events > Event Manager
- Click Manage
- Click Manage Tickets and Prices for the specified date
- Delete the ticket type
Will my customer receive a confirmation email after a refund is processed?
Mon - Apr 22, 2013 - 6:03pm
When viewing an order, begin the refund process with the "Initiate Refund". By default, we check the box to "Send receipt to customer". Uncheck the box if you do not wish for an email
Why aren't my customers seeing the https on my URL when they are in the purchasing process?
Wed - May 22, 2013 - 11:33am
This is the s
Can my customers make a donation without buying a ticket?
Wed - Sep 4, 2013 - 2:07pm