Discussions
How do I print tickets for someone who already received their PDF ticket but forgot to bring them?
Wed - May 25, 2011 - 6:55pm
- Go to Orders.
- Search for the Order whose tickets need reprinting.
- Click the Order ID.
- Click the printer icon at the top right of the order
My thermal tickets are not printing correctly.
Tue - Jul 12, 2011 - 10:31am
It's possible that if your tickets had been printing properly before and they are no longer fitting within the margin of the ticket that the settings have been changed. To ensure that everything is set up properly, please see our setup guides based on the printer type you have.
Practi
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Practi
Is it possible to do a report that shows the number of season ticket packages that were sold?
Mon - Aug 29, 2011 - 4:35pm
The Package Manager includes the ability to download package reports. Each Package includes a "Reports" column with 2-3 report options depending on the type of package.
The first icon under Reports is to "View Orders" processed for that package. See the image below. Clicking that w
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The first icon under Reports is to "View Orders" processed for that package. See the image below. Clicking that w
Can we set the computers to make an audible tone when scanning tickets?
Thu - Sep 8, 2011 - 12:02am
Both the Android App and the iOS App make audible tones with every barcode scanned. There is a positive-sounding beep for all valid tickets, and a negative-sounding alert when a ticket comes back as invalid. In addition, the device will vibrate on negative scans. This ensures the p
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Where is a scanned tickets report for me to see all people scanned at which gate?
Thu - Sep 8, 2011 - 12:07am
We have two reports for scanned barcodes.
Barcodes Scanned by Performance
The barcode scanned report is available as a barcode export from the event. From the Event Manager, click Manage. In the column labeled Reports, click on the icon that looks like a barcode to export all barcodes
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Barcodes Scanned by Performance
The barcode scanned report is available as a barcode export from the event. From the Event Manager, click Manage. In the column labeled Reports, click on the icon that looks like a barcode to export all barcodes
Our show was canceled -- how do we process refunds?
Tue - Oct 4, 2011 - 3:48pm
If a show is canceled and you are unable to transfer the tickets to future event, you may use our bulk refund for batch refund processing, or you may individually refund each order.
How to perform individual refunds
We offer an excellent video tutorial, Exchanges, Refunds and Voids: Thu
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How to perform individual refunds
We offer an excellent video tutorial, Exchanges, Refunds and Voids: Thu
Can I still sell tickets at the door using ThunderTix after I take my event offline or after it has expired?
Thu - Dec 15, 2011 - 6:50pm
Yes! You can continue to sell tickets after an event has been inactivated, taken off line from public view, or after the event has passed (perhaps you would like to record box office/door sales made in cash - these can still be included to reflect accurate inventory).
To add ticket ... (continued)
Options for printing event tickets from the Guest List
Wed - Apr 4, 2012 - 2:20pm
Print Status Link Options
Your Guest List features two columns of print options for both Thermal (if enabled) and PDF tickets. The three Ticket Printing status names are listed below with an explanation of each:
Print - This signifies that neither an at-home-user nor a venue user access
Is there a way for me to scan a ticket after the event has passed?
Thu - May 17, 2012 - 1:34pm
Yes. By default, the Scan option in the menu will only show upcoming events to scan. So, if you want to scan tickets after the fact, you have two choices.
Use the Guest List
Use the Guest List
- Go to the Event Manager
- Click Show Expired Events
- Click Manage for the event for which you want to scan tickets
- Cli
What do tickets that are 'On Hold' mean in the multi-event Sales Report?
Thu - Jun 14, 2012 - 4:45pm
The tickets that show on hold in the multi-event sales report are specifically for tickets that are in the process of being purchased within the last 10 minutes. Once the tickets are purchased, they will no longer be on hold.
If the order is abandoned and the tickets not purchased, the
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If the order is abandoned and the tickets not purchased, the
What's the best way to handle an exchange?
Mon - Sep 17, 2012 - 1:58pm
An exchange of tickets/dates can be done without refunding what the customer has already paid. If you need to change dates for a customer or even change seats for the same performance, watch our video tutorial at the link below:
Exchanges, Refunds and Voids: ThunderTix Video Tutorial
R
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Exchanges, Refunds and Voids: ThunderTix Video Tutorial
R
Is it possible to sell tickets and accept cash or check?
Fri - Nov 16, 2012 - 4:10pm
If you are logged into ThunderTix as a venue user, you can process ticket orders on behalf of customers (with the appropriate permissions). At the final stage of the checkout process, there is an option for 'Cash' and 'Check' instead of a Credit Card. These payment methods are describ
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Resend Email Confirmations
Tue - May 21, 2013 - 5:32pm
To resend an email confirmation for any order take the following steps:
- Search for the order via your Orders page
- Click on the correct Order ID
- Under "Email Functions", enter a new email address under 'Send to a new email'.
- Click "Send"
- If desired, wait 30 seconds to 1 minute, and then re
Is there an App for barcode scanning?
Mon - May 19, 2014 - 11:09am
Yes, we have a scanning app for both iOS and Androids that can be downloaded from the App store and Google Play respectively. For more information on the app please watch our video tutorial about how scanning works:
Scanning barcoded tickets using the ThunderTix App
For more informati
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Scanning barcoded tickets using the ThunderTix App
For more informati
Which tablets have been tested and will work for barcode scanning with USB scanners?
Thu - Nov 1, 2012 - 11:54am
Options for Scanning with Tablets
We have also done testing with a smaller bluetooth scanner that can communicate with a tablet or mobile phone. Like the free solution mentioned in the discussion above, the bluetooth scanner does work with both the iPhone and iPad, but unfortunately, ... (continued)
How can I collect a name for each ticket ordered?
Mon - Jun 22, 2015 - 2:33pm
For all orders, we collect the name of the customer that is either purchasing the tickets or processing the order (if tickets are free). If you need to collect a customer name per ticket being ordered, you may either require or optionally request a customer name per ticket.
We recomm
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We recomm
How can I see how many tickets I have sold for this billing cycle?
Thu - Apr 30, 2015 - 8:24am
You can get a ticket count from the Billing and Usage tab within your Account Settings. The Usage displayed is a count of all tickets sold in your current billing cycle through yesterday at midnight Central time.
- Head to your Account Settings > Billing & Usage
- Under USAGE, we show the
