Accessing Order Details: ThunderTix Video Tutorial - Sat - Jan 19, 2019 - 12:05am

Cynthia Reifsteck

Jan 2019 ⚬ 0 Comments Video Tutorials

---

ThunderTix provides detailed insight relating to event ticket orders, both paid and declined. View order IDs, customer names, comments, customer emails, the agent who processed the transaction, the event name, the order date, the payment information and whether or not the order was paid. Searching for orders is the primary function of the ‘Orders’ page, especially after your account begins to fill-up with ticket sales.

The order details page is useful and efficient when you need to help a customer with their order in any way. The search function is very customizable which comes in handy, especially after your account begins to fill-up with ticket sales. Click on an order ID to see a breakdown of the order, including all the tickets, ticket types, seat numbers, pricing, coupons applied, and more. You can even print out the e-tickets, or hard tickets for those that have thermal ticket printers. You can also see the customer’s answers to your surveys questions from the purchase or post-event emails. Furthermore, clicking on the eye icon takes you to the customer’s record, which includes all purchasing history, any notes, and more! Additionally, the View Delivery Statistics button displays the delivery statistics for the order emails, email reminders, and post-event emails. Each email sent shows the specific times they were sent, received, and opened, as well as if the emails bounced for various reasons. You can also resend emails if the customer had issues with delivery. In addition, learn how to reset and un-scan ticket barcodes.

Take a look at our video tutorial to learn how to exchange tickets, refund tickets, or void an order altogether. For a full transcription filled with helpful links, visit the Accessing Order Details video page: https://www.thundertix.com/videos/order-details/

• Sign up today and start selling tickets Login