Category: Video Tutorials
ThunderTix Web Design Tools let you personalize your public ticketing site so it better matches your organization’s existing website and branding.
To get started:
- Open Public Display Settings using the browser icon in the upper-right corner.
- Select Web Design Tools.
- Use AI Theming to
ThunderTix AI Social Sharing helps you create, schedule, and publish Facebook posts using the details and primary image already saved with your event.
First, connect your Facebook Page:
- Go to Account Settings → Integrations & Pixel Tracking.
- Click Connect Facebook Page.
- Log in to Fa
ThunderTix automatically organizes patrons into meaningful groups based on their relationship with your organization and their purchasing behavior. These segments can help you identify loyal customers, reconnect with patrons who may be drifting away, and create more targeted marketing
... (continued)
How do I offer Flexible Ticket Upgrades for an event?
Flexible Ticket Upgrades give patrons the option to cancel their tickets before a deadline you set and receive the ticket value as a gift card credit for a future purchase. This provides customers with more flexibility while helping
... (continued)
ThunderTix gives you several easy ways to share your event, whether you need a link for one performance, the full event, or a page displaying multiple events.
To get a link for a specific performance, open the event, select the performance, and go to Actions → Get Event Link. You can t
... (continued)
ThunderTix makes it easy to submit your venue’s seating chart for our team to build. Before getting started, have a clear image showing your sections, rows, and seat numbers.
To submit your chart:
- Go to Seating Charts from the left-hand menu.
- Click Create Seating Chart.
- Enter a name
ThunderTix Patron Search lets you combine multiple filters to create a more targeted customer list for your marketing.
You can search patrons by details such as location, event purchases, purchase date range, genre, customer classification, or donation campaign. Each filter you add nar
... (continued)
ThunderTix AI Social Sharing helps you create an event post in just a few clicks using the description and image already saved with your event.
First, connect your X account by going to Account Settings → Integrations & Pixel Tracking. Find Connect X Account, then sign in and authorize
... (continued)
ThunderTix lets you sell and manage items such as merchandise, programs, concessions, and other add-ons alongside your ticket sales.
To create a product, go to Revenue Builder → Products. Add the product name, image, price, description, and available inventory. You can also:
- Set a maxi
A password-protected pre-sale lets selected members, donors, or other customers purchase tickets before they become available to the general public. This option works with general admission, reserved seating, stadium seating, and other event configurations.
To set up a pre-sale for a n
... (continued)
To create a hybrid seating setup in ThunderTix, you’ll create two versions of the same event—one for general admission and one using your reserved seating chart—then connect them together.
First, create the general admission event:
- Go to Events → Event Manager and click Create Event.
Standalone volunteer opportunities are helpful for recurring or one-time tasks that are not tied to a specific event, such as organizing a prop closet, helping with office work, or completing administrative tasks.
Start by creating the volunteer role:
- Go to Volunteer Manager → Roles.
Check in your attendees using the electronic guest list on ThunderTix rather than barcode scanners. The guest list allows you to check guests into your event either when guests arrive with damaged tickets, without paper tickets, or when you do not want to use a barcode scanner. Electr
... (continued)
The video shown below walks through each of the available reports and how to find them. It covers how to create and access all the event software reports that you can generate through ThunderTix. The video shows how to find your reports before, during, and after your event. All Thunde
... (continued)
Utilize all the options at your disposal to manage tickets for your event. Whether creating or modifying your events, edit ticket information, ticket type capacity, ticket type order limits, ticket type visibility, dynamic ticket pricing changes across all performances, pay-what-you-c
... (continued)
This ThunderTix video tutorial explains how to take advantage of all of our time saving, customization, and promotion features utilized to create an event in ThunderTix. Fully grasp all of the event creation basics in just 3 minutes, and keep watching for even more tips to help ma... (continued)
Selling and scanning tickets from the ThunderTix app is quick and easy! This tutorial video covers how our ThunderTix Barcode Ticket Scanning App for both iOS and Android helps speed up your check-in and your on-site selling processes. It explains how to check in your attendees by sca
... (continued)
This tutorial video explains how to perform exchanges, money transfers, refunds, and voids through your ThunderTix account for both general admission events and reserved seating events.
We describe how to process exchanges from one performance to a new performance, or how to move a pe
... (continued)
We describe how to process exchanges from one performance to a new performance, or how to move a pe
ThunderTix makes discounting simple with our many customizable coupon features. Our coupons are codes, similar to passwords, that ticket buyers enter at checkout.
This tutorial video walks you through how to create custom coupon codes, how to import coupons in bulk from Daily Deals li
... (continued)
This tutorial video walks you through how to create custom coupon codes, how to import coupons in bulk from Daily Deals li
Our reserved seating software allows us to recreate your venue seating chart into a selectable seat map. When pricing your event, you can assign ticket prices to different sections within your seating chart. Then, patrons can choose the seats that work best for them from any device. L
... (continued)
ThunderTix provides detailed insight relating to event ticket orders, both paid and declined. View order IDs, customer names, comments, customer emails, the agent who processed the transaction, the event name, the order date, the payment information and whether or not the order was pa
... (continued)
ThunderTix makes scanning your patrons’ tickets simple and efficient! This ThunderTix video tutorial explains how to scan your guests’ tickets using a USB barcode ticket scanner.
ThunderTix offers several ways to scan patrons’ tickets from the Scan tab of your ThunderTix account. From
... (continued)
ThunderTix offers several ways to scan patrons’ tickets from the Scan tab of your ThunderTix account. From
When you choose ThunderTix, your staff can sell tickets online as well as at the box office for walk-ups and phone orders. Any computer or tablet with an Internet connection can become a powerful Point of Sale (POS) device with ThunderTix. You can even scan barcodes and sell tickets f
... (continued)
An overview of the ThunderTix online ticketing and event management software - including payment gateway choices, PDF tickets, barcode scanning, and more! ThunderTix offers many automated time saving tools and features to venues that allow event flexibility and customization in a sing
... (continued)
ThunderTix offers a robust Customer Database to gather and retain detailed information to be utilized for marketing purposes. Customers are automatically recorded into the system. Once a customer exists with their email address, we associate all future purchases to that customer w... (continued)
The video shown above is to help walk you through all of the tabs within your Account Settings to help you better understand what each item is. The video itself is currently a bit outdated in terms of layout, but the information presented is still accurate.
For a full transcri... (continued)
This ThunderTix video tutorial explains the important event promotion features available on ThunderTix to help introduce new patrons to your events via our built in Promote and Tweet features. We offer you the ability to connect your Eventful account to your ThunderTix events, incre... (continued)
