Category: Troubleshooting
Some event names may be longer than others, causing the wording to be cut off on the PDF ticket. You can decrease the font size of the event name in an events settings. To do so, please follow these steps:
- From your Event Manager >> Click on the name of your event
- Select the Ticket Del
There are several reasons your event may not display on your public ThunderTix subdomain page. When logged in, navigate to your Event Manager page and look at the Access column. If it says, 'Private', or 'Semi-Private', it will not appear on the public display page, as only events tha
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At times, using the iframe code will cause a website to autoscroll down to the event listing or cause other unwanted behavior that jumps down the page.
Embed ThunderTix events on a blank page -- not a home page
The auto-scroll provides a better overall experience for the ticket buyer b
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Embed ThunderTix events on a blank page -- not a home page
The auto-scroll provides a better overall experience for the ticket buyer b
For those using Google Chrome on Android devices, we realize that there may be some difficulties in the ability to zoom in and out of seating charts for reserved seating events. Here is a workaround that we've found to be helpful:
On your Android device (for example, a Samsung phone),
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On your Android device (for example, a Samsung phone),
Periodically, we hear that either a user or a customer may encounter a problem. There are several items that will help us track down the problem. When providing information, please copy and paste the questions below into a support request and provide as much information as possible. T
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If you've added a description, but you don't see it on the public view, then you probably have set a pre-sale date.
Learn about Pre-Sale Announcements here.
Until the event activates (upon the activation date/time), the description is replaced with the pre-sale announcement text. The
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Learn about Pre-Sale Announcements here.
Until the event activates (upon the activation date/time), the description is replaced with the pre-sale announcement text. The
Please click on the link below to log yourself out, and then log in again: Logout of ThunderTix
It's possible that if your tickets had been printing properly before and they are no longer fitting within the margin of the ticket that the settings have been changed. To ensure that everything is set up properly, please see our setup guides based on the printer type you have.
Practi
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Practi
You'll need to change the configuration of the swipe so it only reads all four tracks of the card. You may have it set to read only 1 track which results in the card number being read twice, and, ultimately giving you the error. We saw this occur with an ID Tech, Model IDMB-354133BX.
