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Why do my events not show up on the public buy page? - Thu - Apr 28, 2011 - 11:43pm

  • Posted by Dawn Updated: Dec 2022 0 Comments Troubleshooting
    There are several reasons your event may not display on your public ThunderTix subdomain page. When logged in, navigate to your Event Manager page and look at the Access column. If it says, 'Private', or 'Semi-Private', it will not appear on the public display page, as only events that are both Active and Public will display. On the same page, check the Sale Info Column. If it does not say 'On Sale Now', it will not appear on the public buy page. 

    To change the status: 
    • Head to: Event Manager
    • Click Private/Semi-Private under the Access column
    • Under PUBLIC ACCESS TYPE, change the event to Public
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    To activate the event: 
    • Head to: Event Manager
    • Click Manage
    • Click Public Display
    • In the left menu, click Event Information
    • Under IMPORTANT SALE DATES, change the date for 'Tickets "on sale" date' to the current date and time. 
    image.png 25.91 KB
     
    If the event is both Active and Public, check the Dates & Times tab. To do this: 
    • Head to: Event Manager
    • Click Manage
    • Check that the access column is reading Public. If it is not, click on the word Public to change it to Private
    • Click the check mark to save.

    image.png 41.49 KB

    Are you seeing the message: ALERT: All event dates are now expired. Search for the expired events using the calendar date search above. If so, to see the performances that are in the past: 
    • Click in the empty calendar search box
    • Select a date range and click Apply
    • Search to pull up past performance dates
    • Click the performance date under the Date column to change it to the new date and time
    • Click the checkmark to save
    The event may be expired. To change the expiration date of an event: 
    • Head to the: Event Manager 
    • Enter the event name in the search field
    • Click Search
    • Click the Manage
    • Click Public Display
    • Under IMPORTANT SALE DATES, if the date for 'Tickets removed from sale on' is in the past, change it to a future date

     
     
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