Category: Announcements
UPDATE: All Cloudflare issues were resolved at 1:45 Central time today.
Earlier:
Cloudflare, one of the network providers that ThunderTix relies on, is having connectivity problems in North America that started around 10:45 a.m. CT today. You or your patrons may notice slow page loads o
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Earlier:
Cloudflare, one of the network providers that ThunderTix relies on, is having connectivity problems in North America that started around 10:45 a.m. CT today. You or your patrons may notice slow page loads o
Customize toolbar lets each person choose which items stay in the left sidebar navigation and what order they appear in. The setting is saved to that login only. Other people on the site keep their own sidebar.
Getting started
In the left sidebar, under the search box, click Customize t
We’ve rebuilt the round-up donation at checkout, and I’m excited to share it. Several of you asked for these changes, and your requests shaped almost every part of it.
What’s new
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Round-up without the event page prompt. You can now ask patrons to round up at checkout without also showing
I’ll be hosting a live demo today at 1:00 p.m. CT to show you how Package Add-Ons work, where they appear during checkout, and how you can use them as an upsell opportunity for season pass buyers.
Package Add-Ons Are Here
We’re excited to introduce Package Add-Ons, a new ThunderTix feat
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Flexible Tickets Upgrades Are Here!
Give patrons the confidence to buy now—even when plans might change.
With Flexible Tickets, patrons can add cancellation flexibility during checkout. If they can't attend, they can self-cancel before your designated deadline and automatically receive
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Over the last 24 hours, some ThunderTix clients with stand-alone fundraising campaigns experienced a surge of fraudulent $1 donation attempts. These were automated bots testing stolen credit card numbers to see which are valid—a common tactic because small charges are less likely to b
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Hello ThunderTix Community,
Over the next few weeks starting Monday, August 11, 2025, we’ll be moving our services from Heroku to Amazon Web Services (AWS). This change will help us keep costs down, improve performance, and give us faster support when things go wrong—so you get a smoot
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We’ve made an important update to your Reconciliation Report (CSV export) to help you more accurately match sales to your bank transactions — especially when gift cards are involved.
What’s New?
Starting today, your downloaded reconciliation report includes two new columns:
- Paid with Gif