Category: Announcements
Just a quick reminder that our Volunteer Management webinar is happening tomorrow, December 9th, at 1:00 PM Central Time (US and Canada), and we’d love to have you join us!
If your organization relies on volunteers — even occasionally — this session will walk you through how to streaml
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We're excited to invite you to an upcoming ThunderTix webinar all about our Volunteer Management tools on December 9th, 2025 at 1:00 PM in Central Time (US and Canada)! If your organization relies on volunteers to keep events running smoothly, this session is for you.
During the webina
On Thursday morning, from 9:31 AM to 10:52 AM CDT, ThunderTix venues experienced timeouts and slow load times while processing orders. This impacted both patron purchases and venue admin order management. The issue was fully resolved at 10:52 AM, and all systems have been operating no
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We are currently experiencing delays with payment processing. Our team is working on this urgently, and resolving it is our top priority.
We know how important reliable performance is for your sales and your customers — and we appreciate your patience while we get this restored as quic
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This past Saturday evening, ThunderTix experienced an unexpected outage that temporarily affected access to some event pages and ticket purchases. Our team responded immediately and restored service later that night.
We want to share a bit of context: while working on system improvemen
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Greetings, ThunderTix users!
We want to inform you that our system will be temporarily offline on Sunday night from 2:00 AM to 6:00 AM Central Time (effectively early Monday morning) as we transition from our previous hosting provider, Heroku, to AWS.
During this time, access to our pl
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We want to inform you that our system will be temporarily offline on Sunday night from 2:00 AM to 6:00 AM Central Time (effectively early Monday morning) as we transition from our previous hosting provider, Heroku, to AWS.
During this time, access to our pl
Over the last 24 hours, some ThunderTix clients with stand-alone fundraising campaigns experienced a surge of fraudulent $1 donation attempts. These were automated bots testing stolen credit card numbers to see which are valid—a common tactic because small charges are less likely to b
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Did you miss our live webinar on Web Design Tools? No worries—you can watch the full replay anytime.
In this session, we show you how to:
• Upload your logo and footer image
• Choose colors that match your brand
• Apply quick design tips for a polished site
• Upload your logo and footer image
• Choose colors that match your brand
• Apply quick design tips for a polished site
It’s a simple, step-by-step w
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Hello ThunderTix Community,
Over the next few weeks starting Monday, August 11, 2025, we’ll be moving our services from Heroku to Amazon Web Services (AWS). This change will help us keep costs down, improve performance, and give us faster support when things go wrong—so you get a smoot
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Quick reminder that we’re hosting a live demo today at 2:30 PM Central on branding your ThunderTix public event website—no technical experience required.
Launched just last year, our Web Design Tools are a great opportunity for both new and longtime ThunderTix users who haven’t customi
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Over the past few days, ThunderTix experienced intermittent slowdowns and timeouts caused by a routing failure at our hosting provider, Heroku. This led to unbalanced traffic distribution, which affected performance across some areas of the system.
We're happy to report that the issue
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We’ve made an important update to your Reconciliation Report (CSV export) to help you more accurately match sales to your bank transactions — especially when gift cards are involved.
What’s New?
Starting today, your downloaded reconciliation report includes two new columns:
- Paid with Gif
