Recent Service Disruption: Resolved - Wed - Jul 23, 2025 - 8:46pm

Stacy Chapman
Wed - Jul 23, 2025 - 8:46pm ⚬ 0 Comments Announcements
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Over the past few days, ThunderTix experienced intermittent slowdowns and timeouts caused by a routing failure at our hosting provider, Heroku. This led to unbalanced traffic distribution, which affected performance across some areas of the system.


We're happy to report that the issue has been fully resolved, and ThunderTix is now performing better than ever. 


Throughout the incident, we sent a series of updates by email. If you missed them, you can catch up here:


• Initial Notice: Bot Issue Identified and Escalated
  
  
• Ongoing service slowdowns: Load balancing issue identified
  
  
• Final Update: Heroku Resolution + ThunderTix Optimizations
  
  
During the downtime, our engineering team also used the opportunity to optimize our slowest-running queries — so you may notice faster loading of the calendar, images, and reports going forward.


Didn’t receive these emails?
Please submit a support request so we can confirm you’re on the correct mailing list going forward. We want to be sure you never miss critical updates.

Thank you for your patience, and as always, we’re here if you have any questions!  


Team ThunderTix