How can I view declined orders? - Thu - May 19, 2016 - 1:40pm

Murray Frank

May 2016 ⚬ 0 Comments Reports

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Viewing declined orders This won't catch people who begin the process and do not complete the order, but it does provide the contact information of those who have had a declined order. 

To view these orders: 



1. Click on Orders
2. Change the calendar date to match up when you began sales for that event
3. Check the box that reads Declined Orders Only
4. Click Search




If you want to be notified any time a person has a declined order or if they start their order, enter their information but abandon the order, sign up for an email alert.  



1. Head to your account settings > Email Notifications
2. Under ALERTS, click "When an order is declined or abandoned"
3. Enter your email address and click enter in the field on the right to enroll in these email alerts.
   
   

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