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How can I see how many tickets were scanned? - Thu - Jun 2, 2011 - 4:34pm

  • We provide an automatically compiled report of all barcode scans in a few ways. The guest list provides an up to the minute count of barcodes scanned and how many are remaining. The export is a CSV of all alpha-numeric barcodes for each performance. Finally, the Barcode Scan report provides a high-level overview of how many barcodes were scanned in a given day by each staff member or volunteer.
    Guest List 
    1. Head to: Events > Event Manager
    2. Click on the name of the event you'd like to see the Guest List for
    3. Under the Reports column, click the icon shaped like a person to open the guest list
    4. The total number of barcoded tickets that were scanned shows as a number at the top of the page along with how many barcodes are left to scan.

    Bar Code Export
    Use this report if you want more information about each individual barcode to show whether it was scanned, the scan time, and who scanned each barcode. Additionally, we show the customer name and the type of ticket purchased per barcode.
    1. Head to: Events > Event Manager
    2. Click on the name of the event you'd like to see the Barcode Export for 
    3. Under the Reports column, click the Barcode icon
    4. You'll be redirected to the Downloads page where you can access the report as soon as the data is compiled.
    5. The report will open in your default spreadsheet program where you can sort the data 

    What's included in the Barcode Export:
    1. Order ID2. First and Last Name3. Name of ticket type4. Price5. Barcode ID6. Seat assignments for each barcode7. The number of times the barcode has been scanned8. Who scanned the barcode9. The timestamp for when the barcode was originally generated10. The timestamp for when the barcode was updated which means the time it was scanned11. Customer email
    Barcode Scan report
    Use this report if you want to see a summary of the total barcodes scanned per event as well as per person that was scanning tickets. We'll also summarize the number of barcodes scanned per ticket type and show any tickets that have not been scanned in for the event.
    1. Head to: Reports > Barcode Scan report
    2. Choose the desired date range. We now allow our clients to generate a report over multiple days!
    3. Click Download Report
    4. You'll be redirected to the Downloads page where you can access the report as soon as the data is compiled. Below is an example of what the Barcode Scan Report will look like.