Customers appreciate a reminder when events are upcoming. In order to make use of our automated email reminders, please follow the steps below:
Click Event Manager > Click on the name of your event > Ticket Delivery
Under EMAIL REMINDERS, click the toggle button to "Yes, send email reminders prior to this event."
Click "Edit email reminder content" to expose a popup
Enter the number the number of hours prior to your event you would like the email reminder sent. The example below shows 72 hours or 3 days prior to the event: Schedule the reminder to go out X hours prior to each performance
Enter a subject line such as, "Don't forget! We're dancing to Footloose on Friday!"
Customize the subject line using the "tokens" shown below to customize your content with dates and times, customer names, and more.
Use the above event "tokens" to customize and personalize all email reminders sent to attendees.
Create your reminder content using similar tokens and customize with font styles, sizes, added images, and links.
Send yourself a test email.
Continue perfecting with styles and additional test emails.
Click Update to exit, and we'll take care of the rest.
