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The customer did not receive the eTicket as a PDF - Fri - Jun 22, 2012 - 3:09pm
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Every email receipt sent includes the tickets as both a link and an email attachment in case a firewall strips the attachment from the email (common in school districts). We always include a link to the tickets from within the email, so ask your customer to look for the link. You can also download the ticket as a PDF from the Orders page and send it directly from your own email.
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