Category: Email Delivery
Email Validation Service (Optional Upgrade)
ThunderTix integrates with a third-party email validation API to help ensure ticket buyers enter a deliverable email address at checkout. When this feature is enabled, the system automatically checks the format and validity of the email addre
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The eTicket is provided PDF format and is generated as tickets are purchased. The tickets are then emailed to customers as a single PDF document X pages long based on how many tickets were purchased. Each ticket will include a unique barcode ID.
The following items are customizable PE
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The following items are customizable PE
Each event may be associated with any venue, and there are no limits to the number of venues we store. To add or edit venue information on your event, take the following steps:
- Click Events > Event Manager
- Click on the name of your event
- Click Public Display
- Click the Event Address tab
- Cl
Customers appreciate a reminder when events are upcoming. In order to make use of our automated email reminders, please follow the steps below:
- Click Event Manager > Click on the name of your event > Ticket Delivery
- Under EMAIL REMINDERS, click the toggle button to "Yes, send email rem
When you send a mass email, you may include a link to your event to generate ticket sales. The link can be a direct link to your event in ThunderTix or a link to your website to purchase tickets. We will track any orders generated from the email.
You may be asking yourselves, how can t
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You may be asking yourselves, how can t
You can add custom text at the top of the confirmation email and at the bottom of each email. Please follow the steps below to customize your confirmation email text per event.
- Head to: Events > Event Manager
- Click on the event you'd like to customize your confirmation email text for
- C
Sending an email to customers once the event has passed is a great way to get feedback on the event. In order to make use of our automated post-event emails, please follow the steps below:
- Click Event Manager > Click on the Event you'd like to send the email for > Marketing
- Under POST
If you have email branding enabled, and have created mass mail templates, you may want to delete or modify them at some point. Take the following steps to do so!
- First, navigate to your Templates tab on the left-hand menu >> Mass Email.
- From there, you'll see a mini menu of your various
Head to Patron Database > CRM & Mass Mail.
Click on the Customer ID of the customer you'd like to send an email to. Once you are in their patron profile, click on 'Email this Patron'.
You will be redirected to this screen with all of your Mass Mail Templates available for the Patron Dat
... (continued)On occasion, you or your patrons may want to send tickets in an order to multiple email addresses. For example, if one patron purchases 4 tickets for themself and 3 friends or family members, they may choose to have the tickets emailed to all 4 people.
To add multiple email addresses,
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To add multiple email addresses,
For those of you that have Email Branding enabled on your account, you can email your patrons right from the patron record. Just head to the Patron Database, click on a patron record, and click the Email this Patron button as seen in the image below.
After clicking that button, you'll
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Column names -- Hostname, Host, Name...
Every DNS management tool uses different names for the top of each column of the DNS records listed. In the records we provided, we use "Hostname" but your DNS tool might instead have it labeled as Host or just Name. This column is usually disp
By default, the order receipt uses the organization name entered in the Billing information of the Account Settings (cog icon in the upper right). Change with the following steps:
- Click on Account Settings.
- Click Email Notifications
- Under Customize Email Sender, edit the Organization n
To resend an email confirmation for any order take the following steps:
- Search for the order via your Orders page
- Click on the correct Order ID
- Under "Email Functions", enter a new email address under 'Send to a new email'.
- Click "Send"
- If desired, wait 30 seconds to 1 minute, and then re
Why is email authentication important?
Some Internet email services such as Comcast routinely block emails that are from addresses like AOL, Gmail, and Yahoo. Since they are free, spammers can sign up and send email after email, so Comcast tends to filter them more frequently preventi
We capture all delivery information. To view, take the following steps:
- Go to the Orders tab in the left menu
- Search for the affected email or order ID
- Click on the ID
- Click the button, "View Delivery Statistics"
Deliveries, bounces, opens, and clicks are sent by our email service and disp
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The sender of the email is always noreply@notify.thundertix.com and includes your account name. For example, if your organization name is, "Viva Performance!", then the email will use the following sending nomenclature:
"Viva Performance!" <noreply@thundertix.com>
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"Viva Performance!" <noreply@thundertix.com>
You have the option to add or remove email addresses to receive an email alert each time a purchase is made.
- Head to your Account Settings (in the top menu)
- Click Email Notifications
- Under Alerts, choose "When a purchase is made".
- Enter your email address and hit enter
We use two different email programs to handle mass email. One is used for the sending of test emails to ensure the accuracy and display of information. The other program handles the sending of the mass emails themselves. These two programs are used for the following emails:
* Pre-event
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* Pre-event
To view delivery information for emails sent, just click the "View Delivery Statistics" button on individual orders. We show successfully delivery emails, opens, clicks and even bounce information. We retain this data for up to three months after the expiration of the event when we p
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For security purposes, we always send a copy of resent emails when the email address is changed from the original order.
For example, if jane@domain.com places an order, but an unsuspecting staff member at your venue sends a copy to john@otherdomain.com, we want Jane to be alerted. We
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For example, if jane@domain.com places an order, but an unsuspecting staff member at your venue sends a copy to john@otherdomain.com, we want Jane to be alerted. We
We offer several options to customize your email confirmation template used by all events. This includes items such as color, font style, and the inclusion or removal of elements such as address, social sharing icons, and more. To modify these settings, take the following steps:
- Click
It's important to know when emails are not being delivered especially if a pattern exists such as Comcast blocking all emails from your domain. You can be alerted to these unsuccessful attempts by signing up for our automated notification of undelivered emails. To sign up, take the fo
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Email sending and receiving rules get stricter with each passing year. While it imposes challenges, these rules are essential in order to prevent our email inboxes from being overrun with junk mail.
If you are find that your emails are repeatedly bouncing, you may want to sign up for
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If you are find that your emails are repeatedly bouncing, you may want to sign up for
You may elect to send a confirmation refund receipt by email to customers for each refund processed.
When viewing an order, begin the refund process with the "Initiate Refund". By default, we check the box to "Send receipt to customer". Uncheck the box if you do not wish for an email
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When viewing an order, begin the refund process with the "Initiate Refund". By default, we check the box to "Send receipt to customer". Uncheck the box if you do not wish for an email
We send order confirmations to as many recipients as desired, and the account owner is included in the list by default. To include additional email addresses to your recipient list, take the following steps:
1. In the upper right corner, click the Account Settings cog icon to reveal a
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1. In the upper right corner, click the Account Settings cog icon to reveal a
Every email receipt sent includes the tickets as both a link and an email attachment in case a firewall strips the attachment from the email (common in school districts). We always include a link to the tickets from within the email, so ask your customer to look for the link. You can
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