Support Forum
How does ThunderTix track orders generated from a Mass Email? - Thu - Jun 12, 2025 - 11:21am
-
When you send a mass email, you may include a link to your event to generate ticket sales. The link can be a direct link to your event in ThunderTix or a link to your website to purchase tickets. We will track any orders generated from the email.
You may be asking yourselves, how can they track that? Ultimately, an order will be generated in the system using the email address that received the mass email, which is how we track orders generated. However, if the email address entered during the order process differs from the one that received the original mass email, we are unable to associate the order with the email recipient for reporting and statistical purposes.
View our video tutorials
How to customize the eTicket sent as a PDF ticket with each email
How can I change the venue name shown on the email confirmation sent to my buyers?
How can I copy order confirmation emails to two different email addresses?
Will my customer receive a confirmation email after a refund is processed?
The customer did not receive the eTicket as a PDF
How can enable or disable the delivery of order email receipts?
How do I change the sender address on the email confirmation receipt?
