How can I send a post-event email? - Thu - Feb 10, 2022 - 10:24am

Natalie Bush

Feb 2022 ⚬ 0 Comments Email Delivery

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Sending an email to customers once the event has passed is a great way to get feedback on the event. In order to make use of our automated post-event emails, please follow the steps below: 




1. Click Event Manager > Click on the Event you'd like to send the email for > Marketing
2. Under  POST EVENT EMAIL, click the toggle button to "Send emails after this event."
3. A pop up will appear allowing you to customize your post-event email. 
4. Enter a subject line such as, "How was your experience at Footloose the musical?"
5. Customize the subject line using the "tokens" shown below to customize your content with dates and times, customer names, and more.
   
   

   

   
   
   
   
6. Create your email content using similar tokens and customize with font styles, sizes, added images, and links.

   

7. Attach a survey or an image if you'd like to include either one of those.

   

8. Click Update to exit, and we'll take care of the rest.

 
If you would like to include different surveys for each event, please refer to this support request on how to create and include them:



Can I have a different post-event survey for each of my events?

You also have the option to send yourself a preview of the email here as well. Simply enter your email address and click 'Send Preview'.






To schedule a post-event Survey:

1. Head to Event Manager> click on the name of the Event you want to schedule the email for > Marketing > Post Event Email.
2. Enter in the number of hours you'd like to have the post event email go out. 









  


To view the delivery statistics on Post-Event Emails:

1.Open an order from your event.
2. Under Email Functions, click on view Delivery Statistics.
 




3. The following screen should appear, detailing if the customer received the email, opened it, etc.





 

To include a post-event survey in your post-event email:



Navigate to: Listings tab > Surveys 

1.Click "+ Create Survey" to create your post-event survey 


 Then navigate to the Events tab > 

1. Click on the event you wish to edit 

2. Click on Marketing in the top menu bar 

3. Use the dropdown under the email content to select a survey



4.Click Update/ Save Draft. 


 

Alternatively, you can send Post-Event emails by using ThunderTix's  built-in email software. To enable this, make sure that you have authenticated your domain for improved deliverability. 
 
 

Read more about this upgrade here: Domain authentication for branded sending and improved deliverability.
 
To view post-event survey results:

Navigate to the Surveys tab > Click on 'export' next to the survey you'd like to see the results for.








After you click on 'export', we will generate a report of all the survey responses. 
 



 

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