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Spam, Blocked and Bounced Order Alerts - Mon - May 13, 2019 - 11:18am

  • It's important to know when emails are not being delivered especially if a pattern exists such as Comcast blocking all emails from your domain. You can be alerted to these unsuccessful attempts by signing up for our automated notification of undelivered emails. To sign up, take the following steps:

    1. Click Account Settings (cog icon in upper left corner)
    2. Click Email Notifications
    3. Under Alerts, click "When emails are undelivered"
    4. Enter the email address of the staff member who you wish to receive these alerts

View our video tutorials   How to customize the eTicket sent as a PDF ticket with each email   How can I change the venue name shown on the email confirmation sent to my buyers?   How can I copy order confirmation emails to two different email addresses?   Will my customer receive a confirmation email after a refund is processed?   The customer did not receive the eTicket as a PDF   How can enable or disable the delivery of order email receipts?   How do I change the sender address on the email confirmation receipt?