Why isn't the App working to scan barcodes?

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Why isn't the App working to scan barcodes? - Tue - Sep 21, 2021 - 12:08pm

Ray S.

Updated: Sep 2021 ⚬ 0 Comments Barcodes & Scanning

When you download the ThunderTix App on either your Android or iOS device, you'll be prompted to allow the App to use the Camera. At times, a member of your team or volunteer staff might decline the use of the Camera when using the app which would prevent the ThunderTix app from scanning.

Please have each person that will be scanning check the settings for the ThunderTix App to ensure the Camera is enabled. See the image below.

ThunderTix-App-iOS-settings.jpg 88.31 KB

View our video tutorials Will the scanners identify the ticket type and display the name at the time the ticket is scanned? How do I scan barcoded tickets for an event? Are there available USB scanners that once they're in the cradle the scan light stays lit? Barcode Scanning: How To Guide Barcodes: Using the Order Lookup Tool How can I do some test scans to prepare for my event? Can we set the computers to make an audible tone when scanning tickets?