Category: Barcodes & Scanning
There isn’t currently a way to remove the barcode from the eTicket itself, as barcodes are used to validate entry and prevent duplicate use. However, if you prefer that guests not receive a downloadable or printable ticket, there is a simple workaround.
From your Event page, go to the
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Yes! There are a couple of ways to scan tickets for free. The first is the scanning app which is free and can be downloaded from the Apple app store or Google Play. For more information, please see the following link:
Scanning with your mobile device
The second is the Electronic Check-
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Scanning with your mobile device
The second is the Electronic Check-
While you do have the option to scan tickets, you can also use the Guest List to check customers in.
To utilize the Guest List:
1. Go to Event Manager >Click on the name of your event > locate the specific performance you want to see the guest list for > Reports
2. Click on the Guest L
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To utilize the Guest List:
1. Go to Event Manager >Click on the name of your event > locate the specific performance you want to see the guest list for > Reports
2. Click on the Guest L
We have two reports for scanned barcodes.
Barcodes Scanned by Performance
The barcode scanned report is available as a barcode export from the event. From the Event Manager, click on the name of your event. In the column labeled Reports, click the down arrow then on the icon that look
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Barcodes Scanned by Performance
The barcode scanned report is available as a barcode export from the event. From the Event Manager, click on the name of your event. In the column labeled Reports, click the down arrow then on the icon that look
If you have an event that is occurring over multiple events or days, and you want customers to receive a single ticket and barcode to attend each day of the event (or each session during an event), you can "reset" the barcodes scanned back to unscanned to allow them to be scanned mult
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You can create an event that spans many days but has just a single event listing. Here's how:
- In the field that reads 'When does your event happen?' Enter the FINAL day of your multi-day event. Leave the Repeats field at the default, which is None
- In the Advanced Date Display Options t
Yes. By default, the Scan option in the menu will only show upcoming events to scan. So, if you want to scan tickets after the fact, you have two choices.
Use the Guest List
Use the Guest List
- Go to the Event Manager
- Click Show Expired Events
- Click on the name of the event for which you want to scan ticket
The Zebra TC-21 mobile computer is now compatible with the ThunderTix App as a barcode scanner. The TC21 has a built-in laser scanner that can scan paper tickets, barcodes or QR codes displayed from a smartphone screen or tickets from Apple Wallet/Google Wallet.
Setting up the TC-21
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The Chainway C90 is a mobile computer that operates on the Android operating system. The device itself has a built-in barcode scanner that uses a laser to scan both barcodes and QR codes. The scanner is able to scan barcodes from both paper tickets, off smartp
We offer both barcodes and QR codes. You might choose to use QR codes on your thermal tickets while you use barcodes on your eTickets and vice versa.
Thermal Tickets
First, it's important to understand that a change from the standard barcode to the QR code requires an update to the lay
When you are scanning tickets for a single performance, after scanning any one ticket in an order, you'll have the option to scan in all of the remaining tickets on the order.
Scan Tickets from the ThunderTix App
Follow the steps below to learn how to scan in all tickets and barcodes fr
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Scan Tickets from the ThunderTix App
Follow the steps below to learn how to scan in all tickets and barcodes fr
Yes, at the bottom of each confirmation email receipt, where the barcodes are shown, customers now have the option to easily save and store their tickets to their Apple Wallet. When your customers add their tickets to Apple Wallet or Google Wallet, it makes for the quick and easy retr
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If you use the ThunderTix app for scanning tickets, you may have noticed the 'Unscan' feature. This feature does exactly what it is called- it unscans a barcode on a ticket. This makes the ticket scannable again the future. This feature is located next to the Scan option on the Thunde
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Follow these steps for successful scanning with a USB enabled scanner:
- Connect your USB barcode scanner to your computer, or tablet, with the USB cable. (Some tablets may need an adapter)
- Head to Barcode Scanning > Scan In
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Choose the type of scan you wish to perform.
If your scanner is set up properly, you will be able to rapidly scan one bar code after another, without having to press the Scan button. If you are not seeing a result immediately after the scan, your scanner may not be set up properly.
If you purchased a new scanner, it will have co
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If you purchased a new scanner, it will have co
There are 2 options when testing barcode scanners with ThunderTix prior to the event.
- Create a test event where the Access is set to Private. Process a few test orders, print tickets from the orders, and follow the scanning instructions to test the scanners.
- Use the real event(s). Proc
ThunderTix does not integrate with Linea Pro barcode scanners. Since the ThunderTix App utilizes the camera of the device, the additional scanner equipment is not needed with ThunderTix. Our goal was to provide a scanning solution for any iOS or Android device with no added charges or
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Your barcode scanning pages come equipped with an Order Lookup tool to help find and scan tickets at the gate for patrons that have lost or forgotten their tickets. To use it, simply enter the last name of the customer or their order number (if available by the patron's smartphone), a
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We have two great video tutorials:
Additional references:
There are two methods available to scan barcoded tickets for
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When you download the ThunderTix App on either your Android or iOS device, you'll be prompted to allow the App to use the Camera. At times, a member of your team or volunteer staff might decline the use of the Camera when using the app which would prevent the ThunderTix app from scan
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In order to manually generate barcodes in excel – you need Free 3 of 9 Extended font. The barcode type that prints on both PDF and thermal tickets are C128. First, you'll need to modify the exported barcode report so that the alphanumeric code in excel has an asterisk before and after
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The ticket type is printed on the ticket itself, so you will be able to see the kind of ticket purchased. Further, when you scan a ticket with ThunderTix (either using the free App, a handheld barcode scanner, or the electronic guestlist check-in), the ticket type appears on the displ
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Yes, if you want to scan both paper tickets and also tickets presented on a smartphone, you will need to have a 2D scanner if you are looking at rugged handheld devices from the hardware tab.
Alternatively, you can use the free iOS and/or Android apps to scan in tickets. When using th
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Alternatively, you can use the free iOS and/or Android apps to scan in tickets. When using th
Yes! If your event is reserved seating with a seating chart, then the scanned ticket display will always include the patron's seat assignment on the screen at the time it's scanned.
Both the Android App and the iOS App make audible tones with every barcode scanned. There is a positive-sounding beep for all valid tickets, and a negative-sounding alert when a ticket comes back as invalid. In addition, the device will vibrate on negative scans. This ensures the p
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Yes, your event will be visible all day to scan tickets on the day of the event. If you want to scan tickets the next day, please see the following support discussion: Scanning for an expired event
Yes, after each barcode is scanned on either the iOS or Android App, we show the total tickets scanned out of the total sold.
For example, you would see something like:
"23 / 122 Scanned, 99 Remain"
For example, you would see something like:
"23 / 122 Scanned, 99 Remain"
Scanning is definitely not required. The only implication is that your customers could duplicate their tickets thus getting two tickets for one price.
However, if your theater is small and utilizes reserved seating, that helps reduce the potential for fraud since only one person can f
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However, if your theater is small and utilizes reserved seating, that helps reduce the potential for fraud since only one person can f
To scan, you need to be able to log in to your ThunderTix account and connect a barcode scanner. As long as the device is connected to the Internet, and has a USB port, you will be able to scan tickets to that device.
As always, we suggest that you test out the system before the date
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As always, we suggest that you test out the system before the date
While it is possible to be logged in multiple times with a single user login, it is not possible to have two different users logged into the same browser. Nor would it be possible to have 2 scanners connected to a single device.
Each scanner requires its own device or computer. Since
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Each scanner requires its own device or computer. Since
