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How do I scan barcoded tickets for an event? - Sun - Jun 5, 2011 - 5:19pm

  • Posted by Dawn Updated: Dec 2022 0 Comments Barcodes & Scanning
    Follow these steps for successful scanning with a USB enabled scanner:
     
    1. Connect your USB barcode scanner to your computer, or tablet, with the USB cable. (Some tablets may need an adapter)
    2. Head to Barcode Scanning > Scan In
    3. Choose the type of scan you wish to perform.

    Scan In.png 33.09 KB
    4. Place your cursor in the available field and scan a barcode
    5. View the result. 
         1. A positive result is displayed in a green box and a negative response is in red. 
         2. If valid, the result will display the order number, customer name if available, and seating assignment (if applicable).
         3. Invalid barcode        
               1. Already Scanned - administrator who scanned the ticket and the time scanned will be displayed
               2. Incorrect date or event
    Follow these steps for scanning from the iOS or Android App. 
    1. Download the app from either Google Play or the App Store
    2. Use your ThunderTix login credentials to login
    3. Choose the event (if scanning for one event) OR tap Select Multiple events
    4. Select the event(s) or performance
    5. Click Start Scanning
    6. You will see a redline, which will be used to line up the barcode. Green is a successful scan, and red indicates that either the ticket has already been scanned, or is for a different event.