Why can't I use the Unscan function on the ThunderTix App?

Support Forum

Why can't I use the Unscan function on the ThunderTix App? - Thu - Sep 12, 2024 - 4:12pm

Callie Stearns

Updated: Sep 2024 ⚬ 0 Comments Barcodes & Scanning

If you use the ThunderTix app for scanning tickets, you may have noticed the 'Unscan' feature. This feature does exactly what it is called- it unscans a barcode on a ticket. This makes the ticket scannable again the future. This feature is located next to the Scan option on the ThunderTix app.

However, you my have tried to unscan a ticket and received the following message:

If you are receiving this message, it is because the Unscan feature is currently turned off and you will need to request for this feature to be turned on by us. Simply open a support request and someone from our team will be able to turn this feature on for you.

Happy scanning and unscanning!

View our video tutorials Will the scanners identify the ticket type and display the name at the time the ticket is scanned? How do I scan barcoded tickets for an event? Are there available USB scanners that once they're in the cradle the scan light stays lit? Barcode Scanning: How To Guide Barcodes: Using the Order Lookup Tool How can I do some test scans to prepare for my event? Can we set the computers to make an audible tone when scanning tickets?