How can I generate a report that includes both ticket sales and order refunds? - Thu - Jul 17, 2025 - 12:39pm

Callie Stearns
Updated: Thu - Jul 17, 2025 - 12:39pm ⚬ 0 Comments Reports
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The information you need is in the Reconciliation Report. 
 
1. Head to Reports > Reconciliation
2. Adjust the date fields. 
   By default, we load the last 24 hours, but you can download up to one month at a time. However, there's no time limit on data, so you can go as far back in the transaction history as you need.
3. Click the Reconciliation button.
   
   
This report has all transactions that take place each day: Orders, Refunds, and Voids for all purchases across all events. This is the one report we created specifically for treasurers/bookkeepers to be able to reconcile the books.

A few other reports available:

From the events page, each event has a quick summary designated with an "i" in the reports column. Click the arrow on the reports column and then click on the "i" icon to quickly access information about sales for any event.

Each specific event date and time can be seen when you click manage next to the event name. You can generate a sales or settlement report for each event time by clicking on the corresponding settlement or sales report icons under the reports column.

From the Reports tab, under Dashboard, you can generate a quick snapshot of sales within any time period by adjusting the dates. Additionally, if you click Reports > Calendar View, you can access a Calendar which will show all your events in a chosen month. You can also generate sales reports for any month from this view.

Please watch our Reports video tutorial for a complete overview of all available reports.

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