Email confirmation issue - Thu - Mar 5, 2026 - 5:11pm

Dawn Green
Updated: Thu - Mar 5, 2026 - 5:11pm ⚬ 0 Comments Announcements
---
We want to inform you about an issue that occurred today which may have affected order confirmations and seat availability for some events.


While addressing a separate system issue, an internal maintenance task was mistakenly run in a way that triggered the re-sending of a large number of historical order confirmation emails, including some dating back several years. This unexpectedly generated a very large email queue, which slowed our background processing system.


Because this queue processes several types of tasks—including order confirmations and seat reservations—some orders temporarily appeared not to complete even though they had been successfully submitted. In some cases, customers attempted to purchase seats again, which resulted in duplicate seat sales before the system fully processed the earlier transactions.


We've performed the following tasks to address the issue:


• Stopped the maintenance process that generated the backlog
• Cleared the email and processing queues
• Restored normal order processing
• Reviewed affected events to identify any duplicate seat assignments
Our system is now operating normally. However, some customers may have received confirmation emails for older orders. Please resend those orders to your patrons.


We sincerely apologize for the disruption and confusion this may have caused. We are implementing additional safeguards around internal maintenance tasks to prevent this type of issue from occurring again.


If you have questions or notice anything unusual in your orders or seat assignments, please open a support request on our forum.


Thank you for your patience and for trusting ThunderTix.


Sincerely,
The ThunderTix Team