ThunderTix logo

Support Forum

How does Automatic print mode work for thermal tickets? - Thu - Apr 9, 2026 - 10:33am

If your venue has thermal tickets enabled, ThunderTix includes an “Automatic print mode” setting located under:
Templates → Thermal Ticket

When Automatic print mode is ON

If all of the following conditions are met:

  • Your venue has an active thermal ticket template
  • A box office admin is processing a paid order
  • The tickets are for a performance happening today
     Then, after completing the order and reaching the Thank You page, ThunderTix will:

  • Automatically open the browser’s print dialog
  • Load the thermal tickets, ready to print

This feature is designed to speed up walk-up sales at the box office, similar to how tickets used to print automatically at a movie theater window.

If you prefer to print manually

Go to Templates → Thermal Ticket
Find the Automatic print mode section (after “Shipping label and receipt”)
  • Set it to No


What happens when it's OFF?
The print dialog will not open automatically
  • On the Thank You page, you’ll still see the “Print to thermal printer” button
  • You can click it anytime to open the print window and print tickets manuall
View our video tutorials   How do I print tickets for someone who already received their PDF ticket but forgot to bring them?   How do I center the Short Message displayed on the pdf ticket?   How do I set up my thermal ticket printer?   Options for printing event tickets from the Guest List   Can ThunderTix process orders of 300 tickets at once?   We had a typo in our event spelling which has now been changed but it doesn't reflect on the ticket.   Different Venues in One Season