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How can I remove a purchased ticket from my reports? - Tue - Jan 6, 2015 - 11:08am

  • Find the order ID in your report for the ticket in question. 

    1. Head to your Orders tab 
    2. Enter that Order ID
    3. Search for that order
    4. Click on the order number
    5. Click the "Initiate Refund" button in the bottom right-hand corner. 

    The refund allows you to either return tickets, money, or both. You can select which tickets to refund and follow the steps. Your report will reflect the refunded ticket.  You can learn more about voiding an order here:

    Exchanges, Refunds, and Voids - video tutorial
View our video tutorials   How do I remove fees, shipping, refunds, etc. from the Event Settlement Report?   How do I access my customers' email addresses for an event?   How can I see how many tickets were scanned?   How can I improve Guest List Report printing?   How can I get the data from the comment field to display on the Guest List?   How do I get a report for every date with how many people are booked per date/time?   What do tickets that are 'On Hold' mean in the multi-event Sales Report?