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How do I void a gift certificate? - Wed - Mar 31, 2021 - 3:37pm
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At times, you may need to void or cancel a gift card.
Gift cards paid by credit card
Gift certificates can be refunded back to the credit card if they were paid for using a credit card.- First, head over to Gift Certificates.
- Search for the order using the email address, last name, order ID, or the gift certificate code
- Click the Order ID.
- Click Initiate Refund.
- By clicking "Refund All", the customer will receive a refund for the value paid and gift certificate code will automatically be voided and the balance changed to $0.
Gift cards from refunds or comps
If the gift card order was comped or if it was generated as a refund to a gift card from another order, all order change actions will be disabled. However, you can still cancel the gift card or reduce the remaining balance.- First, head over to Gift Certificates.
- Search for the order using the email address, last name, order ID, or the gift certificate code
- Click the balance under the Balance column, and change the balance to $0. Enter a reason for the balance change for future reference.
- Change the gift certificate to Inactive by clicking "Yes" under the Active column.
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