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How do I void a gift certificate? - Wed - Mar 31, 2021 - 3:37pm

At times, you may need to void or cancel a gift card.

Gift cards paid by credit card
 
Gift certificates can be refunded back to the credit card if they were paid for using a credit card. 

  1. First, head over to Gift Certificates.
  2. Search for the order using the email address, last name, order ID, or the gift certificate code
  3. Click the Order ID. 
  4. Click Initiate Refund. 
  5. By clicking "Refund All", the customer will receive a refund for the value paid and gift certificate code will automatically be voided and the balance changed to $0. 

Gift cards from refunds or comps

If the gift card order was comped or if it was generated as a refund to a gift card from another order, all order change actions will be disabled. However, you can still cancel the gift card or reduce the remaining balance. 

  1. First, head over to Gift Certificates.
  2. Search for the order using the email address, last name, order ID, or the gift certificate code
  3. Click the balance under the Balance column, and change the balance to $0. Enter a reason for the balance change for future reference.
  4. Change the gift certificate to Inactive by clicking "Yes" under the Active column.

View our video tutorials   How gift certificates work   What happens to the remaining balance on a gift card?   Are we only charged for a purchased gift card once? What about when it's redeemed?   Does ThunderTix automatically create a gift card form for our website?   If we have an event that is $90 per person, can we create a $90 gift card?   How can I refund a purchase as a credit or gift card?   How can I change the balance of a gift card?