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How can I change the balance of a gift card? - Mon - Nov 8, 2021 - 12:44pm

  • The Gift Certificates page allows you to view all sold gift certificates and track their redemptions and remaining balance.

    How do I reduce the remaining balance left on a gift card?
    1. Head to the Revenue Builders tab 
    2. Click Gift Certificates 
    3. Locate the gift certificate you wish to change from the orders list 
    4. Click the balance under the Balance column 
    5. Enter the correct remaining balance and a reason for the change, and click Save

    How do I inactivate a gift card?     
    1. Head to the Revenue Builders tab 
    2. Click Gift Certificates 
    3. Locate the gift certificate you wish to inactivate from the orders list 
    4. Click 'Yes' under the Active column to change it to 'No'
View our video tutorials   How gift certificates work   What happens to the remaining balance on a gift card?   Are we only charged for a purchased gift card once? What about when it's redeemed?   Does ThunderTix automatically create a gift card form for our website?   If we have an event that is $90 per person, can we create a $90 gift card?   How do I void a gift certificate?   How can I refund a purchase as a credit or gift card?