ThunderTix logo

Support Forum

Can I view Refunded Order History for a patron? - Mon - Apr 8, 2024 - 1:01pm

Yes! We now offer the ability to see all refunded transactions for a customer.

To see the refunded order history for a patron head to Patron Database > Search and Mass Mail. Click on the Customer ID who's refunded order history you'd like to view. Next to Order History, there will be a tab called 'Refunded Order History'. Click this tab to view all refunded transactions for this specific customer.

refunded-orders-patron-record.jpg 14.33 KB
View our video tutorials   How do I delete an Order?   Why are orders missing from the Orders tab?   What happens to sales tax on an exchange?   How do I comp a ticket or comp an order (make a ticket complimentary)?   How can I waive fees for some orders?   How can we charge a small fee to our patrons for a ticket exchange?   Our show was canceled -- how do we process refunds?