Support Forum
Can I view Refunded Order History for a patron? - Mon - Apr 8, 2024 - 1:01pm
-
Yes! We now offer the ability to see all refunded transactions for a customer.
To see the refunded order history for a patron head to Patron Database > Search and Mass Mail. Click on the Customer ID who's refunded order history you'd like to view. Next to Order History, there will be a tab called 'Refunded Order History'. Click this tab to view all refunded transactions for this specific customer.
View our video tutorials
How do I delete an Order?
Why are orders missing from the Orders tab?
What happens to sales tax on an exchange?
How do I comp a ticket or comp an order (make a ticket complimentary)?
How can I waive fees for some orders?
How can we charge a small fee to our patrons for a ticket exchange?
Our show was canceled -- how do we process refunds?