Why is the browser or referrer information missing on some orders? - Sun - Jul 1, 2012 - 12:58pm

Posted by Dawn Updated: Oct 2021 0 Comments Orders
There are many reasons why the browser or referral data is missing from orders such as:


1. ThunderTix began collecting browser and referrer data on June 5, 2012. If the order occurred before that date, both fields will be empty of data.
2. Any time a buyer has your site (or any page on your site) bookmarked and they use that bookmark to access your page/site, that request will not have a value for the referrer.
3. Any time a buyer types in the URL that request will not have a referrer value. 
4. Additionally, any links from emails in Outlook or other email client software will not have a referrer value, however, links from emails read in an email web interface (ie hotmail) will have a referrer.
5. It may also be possible for buyers to disable the sending of the referrer in their browsers.
6. The browser may be missing or unknown if a new browser or device is available and the tracking information has not yet been made available.
7. The browser may be missing or unknown if the browser identifier has recently changed.
8. The buyer may also choose to disable the sending of the browser to our system.

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