Support Forum
Is it possible to delete a customer? - Wed - Apr 2, 2025 - 3:23pm
-
You can inactivate a customer from your Patron Database, but there is no way to permanently delete a customer. Patron records are tied to orders, so we cannot delete a customer that has any orders associated with the record -- paid, declined, or otherwise.
When you view a customer from your Patron Database, you have the option to mark the customer as "Inactive". When you do searches in your CRM for a subset of patrons, we exclude inactive customers by default.
View our video tutorials
Why can't all users see the patron database?
Is there a way to quickly recall a customer's info in case we need to call them?
Which customers get entered into the Customer Database?
How can I obtain customer data for those who have opted into our mailing list?
Is it possible to sort the guest list by the zip code from each order?
Customer Comments:
How do I disable the Auto-Fill feature on my account?
