Support Forum
Can I perform an exchange if the tickets have been refunded or partially refunded? - Tue - Jun 10, 2025 - 5:02pm
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We do not allow an exchange after a partial refund has been issued on the original order. This is by design to ensure accurate financial tracking and prevent inconsistencies in order history.
Once a portion of the ticket price has been refunded, the order is considered finalized in terms of its financial value. Allowing exchanges at that point could introduce complications such as incorrect revenue reporting or mismatched ticket values.
If you have a question about how to handle a partially refunded order, please submit a support request and our support team will be happy to assist you.
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