ThunderTix logo

Support Forum

How do I add a ticket type that is viewable only by the box office staff? - Wed - Jul 9, 2025 - 3:40pm

  • You can create a Private ticket type, that can be used for sales at the box office. To do this, please navigate to the Event Manager.

    1. Click on the name of your desired event
    2. Click on Select then Tickets and Prices
    3. Click +Add Another Ticket
    4. Enter the necessary information and press the Public toggle button to change the ticket to Private
    5. Click the checkmark icon to save. You now have a ticket type that only your logged in users can see and it will not be viewable to your customers.

View our video tutorials   How do I delete an Order?   Why are orders missing from the Orders tab?   What happens to sales tax on an exchange?   How do I comp a ticket or comp an order (make a ticket complimentary)?   How can I waive fees for some orders?   How can we charge a small fee to our patrons for a ticket exchange?   Our show was canceled -- how do we process refunds?