Patron Database Update! - Wed - Aug 27, 2025 - 3:29pm

Maggie Kennedy
Aug 2025 ⚬ 0 Comments Customers
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Newest addition: 
 You can now target your outreach more precisely with enhanced Patron Search filters. Venue admins can search for customers based on event genres (one or multiple), and a specific ticket purchase date range!

This makes it easy to find all customers who purchased tickets to events with a certain genre (e.g., “Musical,” “Comedy,” “Youth Theatre”) within any time period you choose—perfect for segmented marketing campaigns and donor outreach.


First, select the genre you would like to search for (or multiple genres)





Then, select a date range to search for customers who have made a purchase:




This will filter any clients within a specific genre who have purchased tickets in whatever date range you desire:




How to Use the Updated Patron Database Search!


ThunderTix now offers a more powerful way to search and segment your patrons. Instead of being limited to a single search criteria, you can now layer multiple filters to quickly build targeted patron lists for marketing, fundraising, and reporting.


Exciting Features: 


• Layered filters: Combine multiple criteria (e.g., attendance + donation level + membership) for precise results.
  
  
• Expanded categories: Search by orders, packages, donations, attendance, memberships, location, and more.
  
  
• Marketing integration: Export your search results or send directly to Mailchimp, Constant Contact, or ThunderTix Mass Mail.
  
  
Let's test it out!  First, open the Patron Database Search:


1. Navigate to Patron Database> CRM & Mass Mail
   
   
2. Use the filters in the left-hand panel to begin building your query.
   
   




Filters: 


General Options:
You can search by:


• Patron Status (Active, Inactive, Opt-in only, etc.).
  
  
• Whether to exclude deceased patrons.
  
  
Patron Information:
You can search by:


• Customer ID
  
  
• Name
  
  
• Email
  
  
• Phone number
  
  
• Company


Location or Date Filters:
Narrow your search by geography or timeframe:


• Country, state, ZIP, city
  
  
• Date ranges (purchases, donations, or “customer since”)
  
  
Orders:
This will allow you to search for the number of orders, number of tickets, or the number of donations.  You can also search by order minimum or minimum donation value!
For example, you could search for patrons who have made two donations, with a minimum donation value of $10 and who has purchased at least 2 tickets!





Events:
You can search the following: 


• Patrons who bought a specific event or package 
• Patrons who didn't buy a specific event or package.
  
  













Attendance:
You can search for patrons who scanned or didn't get their tickets scanned.  This helps to track no-shows!




Genre/Classifications:
You can search for patrons who like to attend musicals, comedy shows, kid-friendly shows and more!  You can also search for specific patrons who are donors, members, volunteers, etc.
 




Donations:
You have a few options here:
1. Select a donor classification




2. Select a campaign or multiple campaigns. Keep in mind that you are searching for patrons who have donated to x campaign OR x campaign.   





If you want to search for patrons who have donated to both campaigns, you can click the following option:  This will allow you to search for x campaign AND x campaign.    




4. Donation applied to:




5. Donation Report:




Members:


• Search by donor classification, campaigns, or donation minimums.
  
  
• Filter by membership level.

Export or Send Your Results


Once your results are displayed:


• Export Results: Download as a file.
  
  
• Send To…: Push results directly to Mailchimp or Constant Contact.
  
  
• Send Mass Mail: Email patrons using ThunderTix Mass Mail.


• Create a new customer


Tips for Best Use


• Combine filters for highly targeted marketing (e.g., “Donors + Attended Comedy + No Membership”).
  
  
• Save time by pulling lists for renewals, fundraising campaigns, and targeted promotions.
  
  
• Use layered searches to increase patron engagement while reducing email fatigue.
  
  

• Sign up today and start selling tickets Login