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Reservation Payment Reminders - Mon - Sep 29, 2025 - 3:35pm

Maggie Kennedy

Updated: Mon - Sep 29, 2025 - 3:35pm ⚬ 0 Comments Customers

Reminder Emails for Reservation Payments:

You can send reminder emails to customers with reservations, letting them know that their payment is due a set number of days before the event!

1. First, go to the side bar and click on Patron Database > Customer Permissions in the drop-down menu.

2. Scroll down to the "Reservation Payment and Cancellation options for events" section.

3. You will see "Send a reservation reminder" in this section. This will allow you to set 3 dates in which reminder emails for the reservation payment will be sent. A link to process payment will be in the reminder email, as well as the

4. Then, you will be able to set a value for the number of days when reservation payment is due:

This will allow you to set the due date for payment that will get sent in the reminder emails as well. You can see an example of what your customer will see on their reservation payment reminder below.

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