How to Save Time When Adding Patrons to a Waitlist - Fri - Jan 16, 2026 - 11:47am

Maggie Kennedy
Fri - Jan 16, 2026 - 11:47am ⚬ 0 Comments Customers
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 We’re excited to introduce Auto-Fill Patron Information on the Waitlist, a new feature designed to save time and reduce manual entry when adding customers to an event waitlist. 


How it works:


When you begin typing a last name, email address, or phone number while adding a customer to the waitlist, ThunderTix will automatically populate the remaining patron details—such as name, email, and phone—as long as the patron already exists in your ThunderTix Patron database (CRM). 


This makes it faster and easier to: 


• Add patrons to the waitlist
  
  
• Ensure accurate and consistent customer information
  
  
• Reduce duplicate or incomplete records
  
  


Important notes
 
• The patron must already exist in your Patron Database for the auto-fill to occur.
  
  
• This feature applies when adding patrons directly to the waitlist through the admin interface.
  
  
• If the patron is new, the fields will remain blank and can be completed manually as usual.
  
  

Why this matters
 
Managing waitlists often happens quickly—especially for high-demand events. This update helps streamline the process, minimizes errors, and ensures your patron data stays clean and consistent.
 

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