Support Forum
Can I see the remaining balance on a customer's gift certficate at checkout? - Wed - Feb 11, 2026 - 3:34pm
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When you process an order for a customer and enter in their email address, if there is a gift card on their account, it will appear in a pop up modal as shown below:
You can click on the gift certificate code or the 'apply' button to apply it to their order. You can also see the remaining balance on the gift certificate in the 'balance' column.
View our video tutorials
How gift certificates work
What happens to the remaining balance on a gift card?
Are we only charged for a purchased gift card once? What about when it's redeemed?
Does ThunderTix automatically create a gift card form for our website?
If we have an event that is $90 per person, can we create a $90 gift card?
How do I void a gift certificate?
How can I refund a purchase as a credit or gift card?
