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How can I see which customers unsubscribed from my mass emails? - Tue - Apr 28, 2026 - 4:00pm

  • When you send a mass email, customers can click the Unsubscribe link at the bottom of the email to opt out of future messages.

    You can now view exactly which customers unsubscribed from a campaign.

    To see unsubscribed customers:

    1. Go to Mass Email
    2. Open the campaign you want to review
    3. In the campaign results, you’ll see: 


    If a customer subscribes again later, they’ll automatically be removed from the unsubscribed list.

    For more details on creating and managing campaigns, check out our Guide to Creating Mass Mail Templates 
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