Support Forum
How do I manage my households? - Mon - Jun 22, 2026 - 9:45am
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Household Management:We've made several improvements to how households work in ThunderTix, making it easier to manage relationships between patrons and get a clearer picture of giving across an entire household.Smarter Donation Tracking Across Households
Donation history now properly reflects household-level giving, giving you a more accurate view of each patron's involvement.
Easier Access to Household Details
Household names (e.g., "Kennedy") are now clickable directly from a patron's profile. Clicking the name opens a modal showing all household members at a glance. We've also moved the household name into the top header of the relationships section so it's front and center — no more hunting for it.
Add Patrons to a Household Right from the Profile
You can now add a patron to an existing household directly from the relationships view. A "Search by last name" field appears below the current member list, letting you quickly find and add someone without navigating away from the page.
View our video tutorials
Why can't all users see the patron database?
Is there a way to quickly recall a customer's info in case we need to call them?
Which customers get entered into the Customer Database?
How can I obtain customer data for those who have opted into our mailing list?
Is it possible to sort the guest list by the zip code from each order?
Customer Comments:
How do I disable the Auto-Fill feature on my account?
