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How can members cancel their own membership? - Mon - Oct 26, 2026 - 5:55pm

You can add a cancel link to your renewal email so members can cancel their membership without needing to contact you.

Step 1: Go to Memberships > Membership Manager in the left menu. Click the blue name of the membership, then click the Emails tab.

Step 2: In the Email section, scroll down to the Renewal reminder email, and check Allow patrons to self-cancel their membership.

Step 3: In the Cancelation link text box that appears, type the words members will click, such as “Cancel my membership.”



From now on, every renewal email for this membership will include your cancel link. When a member clicks it, their membership is canceled and won’t renew.

Good to know

  • The cancel link only appears in the renewal email, so members will see it before their renewal date.
  • Turn this on for each membership that should allow self-cancel.
  • Memberships marked NA in the Renewal column don’t send renewal emails, so they won’t have a cancel link.
  • To change the wording of the renewal email or when it’s sent, see How do I customize my membership renewal email?

View our video tutorials   Can I sell memberships through ThunderTix?   What is a Membership?   How do I set up a new Membership?   Can I sell a Membership with a recurring payment if I don't have Square or Stripe?   How do I customize my Memberships button on our event website?   How do I set up Membership Levels?   How do I set up a membership benefit?