How ThunderTix Billing Works - Wed - Feb 28, 2018 - 7:56am

Posted by Dawn Updated: Nov 2023 0 Comments Billing & Plans
How it works

ThunderTix is offered on a pay-as-you-go service free of contracts and billing and pricing may be adjusted at any time. You can see your usage in the Billing & Usage tab of your Account Settings along with plan details. Your plan renews on the same day each month. (This can change when a 31st renewal lands on a month with 30 days.) Each month is paid in advance allowing you to begin service, sell tickets, then go into  Maintenance mode to temporarily suspend service while retaining all data. 

In any given month, you can see your current ticket usage in the left menu. Tickets are counted from midnight on the day of your renewal through 11:59 pm on the night prior to your renewal the following month.  


Levels and tickets by plan


Maintenance:
$10 per month Maintenance mode will suspend ticket sales and access from the general public. You may continue to sell eGift cards and collect donations, access full reports, and customer order histories, and create and modify events for upcoming sales. Any seating charts, gateway settings and all data is retained for the future.

General Admission:
$79 per month  This plan provides the ability to manage any number of events as general admission, or open seating. The General Admission plan includes the first 100 tickets per month. Additional tickets over the first 100 are priced at $0.79 and are billed at the completion of each billing cycle. Revenue raised from donations and gift cards are billed at the end of the billing cycle at 2.5% of the total. Any tickets remaining from the first 100 in a given monthly cycle do not roll over to the following month. 

Reserved Seating:
$99 per month  The reserved seating plan provides the flexibility to submit seating charts for any number of venues in order to sell tickets with assigned seating. This plan includes the first 100 tickets per month and additional tickets over the first 100 are priced at $0.99 each. Any additional tickets sold beyond 100 are billed at the completion of each billing cycle. Revenue raised from donations and gift cards are billed at the end of the billing cycle at 2.5% for gift cards and 1.5% for donations of the total.  Any tickets remaining from the first 100 in a given monthly cycle do not roll over to the following month.

Counting Processed Tickets 

All orders for tickets are counted towards your month's usage. This includes tickets for reservations, paid orders, exchanged orders, orders redeemed with a Flex Pass coupon(s), and orders purchased by gift card regardless of whether those orders are refunded or voided. For reservations that are transferred to paid orders, we do not count the tickets twice. All tickets processed during the month count as "tickets" towards overall monthly usage. That includes full priced tickets, discounted tickets, comps, and free tickets. We also count all tickets processed both online from customers as well tickets processed by box office staff. 



General Admission:
$20 per month  This plan provides the ability to manage any number of events as general admission, or open seating. The General Admission plan includes the first 20 tickets per month. Additional tickets over the first 20 are priced at $1.00 and are billed at the completion of each billing cycle. Revenue raised from donations and gift cards are billed at the end of the billing cycle at 2.5% of the total. Any tickets remaining from the first 20 in a given monthly cycle do not roll over to the following month. 

Reserved Seating:
$25 per month  The reserved seating plan provides the flexibility to submit seating charts for any number of venues in order to sell tickets with assigned seating. This plan includes the first 20 tickets per month and additional tickets over the first 20 are priced at $1.25 each. Any additional tickets sold beyond 20 are billed at the completion of each billing cycle. Revenue raised from donations and gift cards are billed at the end of the billing cycle at 2.5% for gift cards and 2.5% for donations of the total.  Any tickets remaining from the first 20 in a given monthly cycle do not roll over to the following month.

Counting Processed Tickets 

All orders for tickets are counted towards your month's usage. This includes tickets for reservations, reservations that are later canceled, paid orders, orders redeemed with a Flex Pass coupon(s), and orders purchased by gift card regardless of whether those orders are refunded or voided. For reservations that are transferred to paid orders, we do not count the tickets twice. All tickets processed during the month count as "tickets" towards overall monthly usage. That includes full priced tickets and discounted tickets. We also count all tickets processed both online from customers as well tickets processed by box office staff. 

Tickets from exchanged orders do not count as unlimited exchanges are included with all plans. Free tickets are free! That means comps, $0 tickets, and Pay what you can tickets with a $0 minimum are all free.

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