Category: Billing & Plans
How Billing Works in ThunderTix
ThunderTix billing runs on a monthly cycle. Here’s what that means for your organization:
1. When Invoices Are Generated
- Your invoice is created at the moment the monthly charge is processed. All funds from ticket sales and fees collected are deposited dir
As the primary admin on the account, you can elect to put your account into Maintenance mode (if Maintenace is available to you on your current pricing plan). You'll find this option in your Account Settings > Billing and Usage tab. Here is a discussion on how to change your monthly p
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The "Authorization error: 'GENERIC_DECLINE'" message from Square indicates that the payment authorization request was not approved by the cardholder's bank or financial institution. This decline can occur for various reasons, such as insufficient funds, incorrect card details, or the
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How it works
ThunderTix is offered on a pay-as-you-go service free of contracts and billing and pricing may be adjusted at any time. You can see your usage in the Billing & Usage tab of your Account Settings along with plan details. Your plan renews on the same day each month. (This c
Why We Charge for Package Tickets
Our package pricing reflects the value and convenience provided by our platform:
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Efficient Seat Reservations: Packages allow you to quickly secure preferred seating for an entire season or multiple events with a single transaction, saving your organizat
On our legacy pricing plans, all comped tickets count towards the total ticket usage, as they consume resources such as PDF eTicket generation and storage, barcode creation, email usage, and other processes.
On our newest pricing plans of $20 General Admission, $25 Reserved seating, a
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On our newest pricing plans of $20 General Admission, $25 Reserved seating, a
If you would like to change your plan for your next scheduled payment, please log in to your ThunderTix account and follow the steps below:
- Head over to Account Settings >> Billing & Usage (seen after logging in from the cog icon in the upper right hand corner of the page)
- Under PLAN,
You can get a ticket count from the Billing and Usage tab within your Account Settings. The Usage displayed is a count of all tickets sold in your current billing cycle through yesterday at midnight Central time.
- Head to your Account Settings > Billing & Usage
- Under USAGE, we show the
For the most current explanation of processed tickets on your monthly ThunderTix invoice, please view the support discussion on How ThunderTix Billing Works.
We don't "charge" per ticket, but all tickets processed through ThunderTix as an order are counted towards your total ticket us
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Only primary administrators of the account can change the payment method on file.
To change your payment method, please do the following:
To change your payment method, please do the following:
- Head to Account Settings >> click Billing and Usage
- Find your current payment Information on the left and click "Change Payment Method"
- Enter the new
You can find and print prior invoices and billing history at any point in time.
Please follow the below steps to download and print past billing statements:
1. Head to Account Settings
2. Click Billing and Usage
3. Find INVOICE HISTORY
4. Click the download icon to the right of the Type
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Please follow the below steps to download and print past billing statements:
1. Head to Account Settings
2. Click Billing and Usage
3. Find INVOICE HISTORY
4. Click the download icon to the right of the Type
