How do I process a refund to a credit card that is expired, or is

Support Forum

How do I process a refund to a credit card that is expired, or is no longer valid? - Fri - Apr 10, 2015 - 11:24am

Pam McCown

Updated: Apr 2015 ⚬ 0 Comments Orders

You will want to issue a check and mail it to the billing address in the email confirmation. If the credit card is no longer valid, there is no way to refund money back to it.

View our video tutorials How do I delete an Order? Why are orders missing from the Orders tab? What happens to sales tax on an exchange? How do I comp a ticket or comp an order (make a ticket complimentary)? How can I waive fees for some orders? How can we charge a small fee to our patrons for a ticket exchange? Our show was canceled -- how do we process refunds?