Category: Events
If a ticket was ever sold on a performance or an event, it cannot be deleted.
Deleting an event will perform a cascading delete meaning we delete all associated data: tickets, fees, images, dates and times, etc. Performances with tickets sold cannot be deleted, so you may continue to
When an event has 35 or more performances or dates, the public display view will automatically populate as the mini calendar. This is to help patrons avoid scrolling through a long list of dates.
Currently, this happens automatically and there is not a way to turn it off. Likewise, t
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Currently, this happens automatically and there is not a way to turn it off. Likewise, t
Depending on how you have your event displayed on your website, when you hit the Event Capacity limit, the words SOLD OUT will appear in red text in the following formats:
If you are linking to the event description for an event with one performance date
Customers will be redirected to
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If you are linking to the event description for an event with one performance date
Customers will be redirected to
If you've added fees to your event -- either per ticket or per order -- and they are not appearing on the order at checkout, check your ticket setup. Conversely, if you want to automatically wave a given fee on a particular ticket, such as waving fees on free tickets, you can follow s
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Yes, if you expect your event to be in high demand, there is an option to have a waiting room scheduled in advance of your on-sale date.
What is a "high traffic" event?
A high traffic event is an event that you expect will bring an influx of customers to your site repeatedly refreshin
If your organization needs to quickly replicate events, creating an event template might be helpful.
To create one, go to Event Manager>> Create Event.
Create a "test" event with your preferred settings ( the confirmation email receipt, email reminder, eTicket designer, surveys, etc.)
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To create one, go to Event Manager>> Create Event.
Create a "test" event with your preferred settings ( the confirmation email receipt, email reminder, eTicket designer, surveys, etc.)
Events can be displayed on your public subdomain without the Buy Tickets button using either the pre-sale or post-sale announcement. This allows you to announce an upcoming event or display a Sold Out message or similar. You can learn more about those options here:
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If a link to your public ThunderTix URL is displaying a message that says "This event is no longer available", you may be linking to an expired event.
To learn more about how to get the active event links, please refer to this discussion:
Using the Get Code buttons
To learn more about how to get the active event links, please refer to this discussion:
Using the Get Code buttons
When creating an event, you can set the activation date to the future sale date while keeping the event set to Public to hide it from your public customers until the sale date approaches.
In the event creation, under the Advanced Date Display Options tab, you'll see multiple settings
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In the event creation, under the Advanced Date Display Options tab, you'll see multiple settings
Customers that require accessible seating should be able to purchase tickets online and in advance in the same manner as all other ticket sales. Learn more about the rules from the Americans with Disabilities Act (ADA) and best practices for ticketing. By default, we show customers t
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Once any tickets are sold for any event -- even if they are later refunded or exchanged or an order is voided, it becomes nearly impossible to change the seating type from say, General Admission to Reserved Seating or vice-versa. An even greater challenge exists in trying to change fr
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Regardless of whether your event is general admission or reserved seating, meal options should be created as ticket types for the event. When you're creating your event, create a unique ticket type for each meal option available. The price of each ticket should be related to the meal
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