Support Forum
Can I change the seating chart for an existing event? - Tue - Oct 26, 2021 - 5:47pm
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Once any tickets are sold for any event -- even if they are later refunded or exchanged or an order is voided, it becomes nearly impossible to change the seating type from say, General Admission to Reserved Seating or vice-versa. An even greater challenge exists in trying to change from one reserved seating map to another reserved seat map. That is because "Row 1, Seat A" may be entirely different on one chart than another.
If you must change charts or seating types, it is best to create a new event (or replicate an existing), and set the seating type at the time of creation. You may then exchange tickets from the old seating type to the new event with the corrected seating chart.
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