What if my event expired too early? How can I get it back online for customers? - Wed - Apr 29, 2015 - 9:07am

Posted by Stacy Updated: Jan 2024 0 Comments Events
There are two ways that an event might have been set to expire too early. The Expiration Date or the actual event date.

Changing the Expiration Date


1. Head to Events > Event Manager
2. Click Manage > Public Display > Event Information
3. Under IMPORTANT SALE DATES, check the date entered for "Tickets removed from sale on"
4. If the date and/or time is in the past, change it to a date/time in the future
 
Changing the Event Date
 
1. Head to Events > Event Manager
2. Click Manage
3. If you do not see your event listed under Dates & Times, you will need to use the Calendar field beneath Dates & Times

   

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Choose a date in the past like one week ago or one month ago and then choose an ending date of today. You'll see the full date range become "highlighted". 
1. Click Apply on the calendar
2. Click the Search button
3. If you don't see your event appear, you may have to go back further to find when the date had originally been set. 
4. Once you see the event, you will see the Date or the "Database Date" that had been saved which needs to be changed. Click on the date to edit it.
5. Choose the correct date when the performance is taking place or the date until you need the event to be visible. 
6. Click on 'Apply' to save your changes.

   

   
   Doing either of the above changes should bring your event back online for customers to be able to purchase again.
 

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