How can I customize the pop-up text for wheelchair or companion seats? - Fri - Nov 19, 2021 - 11:17am

Natalie Bush

Nov 2021 ⚬ 0 Comments Events

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Customers that require accessible seating should be able to purchase tickets online and in advance in the same manner as all other ticket sales. Learn more about the rules from the Americans with Disabilities Act (ADA) and best practices for ticketing.  By default, we show customers that select a wheelchair seat the following message:

"By selecting these seats, I acknowledge that I have accessibility needs, or am accompanying someone who has accessibility needs.  I understand that I may be reseated if necessary."

If your reserved seating chart contains wheelchair or companion seating, you can customize the text on the pop-up message that appears when a patron selects either of these seats for your events. Consider including text that says, "When all non-accessible seats have been sold, accessible seats may be released and sold to members of the general public." 

How to modify the wording on the accessible seating pop-ups

1. Head to Seating Charts
2. Find the chart you wish to edit, and click Customize under the Accessible Seating column
3. Edit the text under the Wheelchair option
4. Add text to the Companion seat option if you wish to have a custom text appear when a Companion seat is selected.

If the companion seat text field is left blank, your customers will not see any pop-up during the checkout process.





 

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